- Report: #1444157
Complaint Review: Rocket lawyer Incorporated - San Francisco California
Reported By:
Michael -
Stone Mountain, GA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Rocket lawyer Incorporated
Rocket Lawyer Incorporated 182 Howard Street #830 San Francisco, 94105 California, United States
Phone:
877) 881-0947
Web:
www.rocketlawyer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rocket lawyer Incorporated, Rocket Lawyer Incorporated 182 Howard Street #830 San Francisco, California 94105 Billed $40.00 for fake services... San Francisco California
Found Rocket Lawyers online to secure a blank tenant agreement. They charged $1 for the form and no further obligations required. 2 months later I find out they signed me up for their Premiere account services without my authorization of $39.99 a month... and now they are refusing to refund my money!? Be care people... criminals everywhere!
4 Updates & Rebuttals
Matthew
San Francisco ,California,
United States
Locating Your Account
#2UPDATE Employee
Fri, July 27, 2018
Again, we truly apologize for this matter but our system can only obtain credit card information if it's been physically entered into our website. We by all means are not a scam company and we pride ourselves in our product and customer service to our customers. If you would like to get the other charged refunded, you will need to email us directly at [email protected] with the email address that you've signed up with. Pleas also note that you've left the review on RipOff Report so we will be able to identify your situation easier. We hope to hear from you soon. Thanks.
Michael
Stone Mountain,United States
Still waiting...
#3Author of original report
Thu, July 19, 2018
My account was charged twice for $39.99... 4/19 and 5/21. I acknowledge one refund but not the second to my account? Please correct this error... Please Refund all monies for this account. V/r Michael Freeman
Michael
Stone Mountain,Georgia,
United States
RocketLawyer... Fine Print
#4Author of original report
Tue, July 10, 2018
As a Consumer I am very thorough when using my credit card online to ensure mistakes like this do not happen. Your company charged my card twice before it could be canceled. I've contacted your customer service department several times. Although, One of the charges was refunded to my account but the second has not. Please review your records and settle my account in full. And Please ensure that in the future your online service have full transparency like your Rebuttal. Thank you
Rocket Lawyer Customer Service Representative
San Francisco ,California,
United States
Rocket Lawyer's Free Trial
#5UPDATE Employee
Tue, July 03, 2018
Hello,
We're very sorry about this situation! Here at Rocket Lawyer we do offer a 7-Day Free Trial which does require a credit card to begin, but so long as the membership is downgraded (cancelled) within the 7-Day Free Trial then there is no billing what so ever. Otherwise, it does convert into the Premium Monthly Plan (that can be cancelled at any time). We'd be more than happy to look into this matter for you, but we will need your account information to be able to take further action. If you have some time, please email us at [email protected] stating that you had left this review on Ripoff Report along with the email address that you had used to sign up with. We hope to hear from you soon and appreciate your feedback regarding this matter.
