- Report: #1350394
Complaint Review: Rocket Lawyer - Internet
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Rocket Lawyer
Internet, USA
Phone:
(877) 881-0947
Web:
www.rocketlawyer.com
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Rocket Lawyer Cannot cancel membership! They don't answer their phone and don't respond to e-mails! San Francisco, California
I have been trying to cancel my membership for the past 6 months! They do not answer the phone and I have left countless messages, but they have never returned my calls. They offer an online chat help option, but in the event that you do manage to get ahold of a representative, they say that they, "do not have the authority to downgrade or cancel memberships".
There is even a specific option when you call their toll free number for downgrading memberships (apparently their billing department does not have that authority either... go figure). Upon selecting that option, you are placed on hold for an extended period of time. Usually it goes to voicemail. But in the event you do get through, even the membership cancellation department does not have the authority to cancel memberships! They continuously make up a lame excuse, saying that, "your account type cannot be downgraded and we will call you back".
I finally did get them to call me back, only after disputing the last six months of membership fees. (This tends to generate callbacks from ANY institution that does business like this, as it compromises their merchant/ payment processing ability, and six chargebacks is no joke no matter how big of a company you are.)
To anyone who is struggling with cancelling your membership, I implore you to contact your financial institution and charge back the last 6 months of payments. You will win the dispute because they are well aware of their history.
Their customer service is shabby, you can tell that there is very little quality control and they are a half-hazard company flying by the seat of their pants.
To anyone looking for online legal services, I would highly recommend choosing an alternative, such as LegalZoom or the like, as Rocket Lawyer is an absolute nightmare! I implore you to write a formal complaint to California's attorney general -- It's the only way they'll stop operating under the scheme they call a business.
1 Updates & Rebuttals
Rocket Lawyer
San Francisco ,California,
USA
Rocket Lawyer Would Like To Make Things Right
#2UPDATE Employee ..inside information
Thu, August 10, 2017
Hi there,
We're so sorry that you've had this kind of experience with us and we would like to get this completely resolved for you. Please email us directly at [email protected] with the email address that you had signed up with on Rocket Lawyer's webiste and the name for the account. We hope to hear from you.
