- Report: #989311
Complaint Review: Rocket Lawyer - Internet
Reported By:
Edward K Rhodes -
Mills River, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rocket Lawyer
Internet, United States of America
Phone:
Web:
www.rocketlawyer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rocket Lawyer - rocketlawyer.com charging my debit card,plays games in trying to stop the charges.claims no record of account.tells me to go to bank and have bank call them to "figure out" whats going on! but keeps charging my account Internet
Spoke to customer service.Young man was rude and short.I asked for help to get his company to stop charging my debit card.I had tried to cancel on line..did not work.I called their help line...bad idea..., he told me that my account had been canceled a year ago and I was wrong! I told him I have a copy of my bank statement showing a fresh charge..he talked to me like I was old and stupid.He then told me to go to my bank and have them call his company to figure this out.....wow...here is a company offering help to the public and they are just as bad. I told him that I "guess I should just close my bank account"to stop the charges.He then said "yea maybe you should...I hung on him at that point.
1 Updates & Rebuttals
jwhelan
San Francisco,California,
USA
Apology
#2UPDATE Employee
Wed, January 02, 2013
Mr. Rhodes
Thanks for taking the time to provide feedback about your negative experience. I want to apologize for the interaction on the phone as well as any other frustration you might have with your account. I assure you that there's no attempt to play games and will be more than happy to try to get this resolved for you.
There is no excuse for any of our employees to speak that way and the rep involved will be coached and disciplined. It sounds as though your account information may have changed since you originally signed up and that led to confusion. It's still no excuse for our customer service to be anything but helpful. We will find the correct information, get this resolved, and notify you directly as soon as this is done.
Feel free to contact me directly for further help or if you wish to discuss this any further
Thank you
John Whelan ([email protected])
VP of Customer Satisfaction
415-683-0426
