Terri
Rocky Mount,#2UPDATE Employee
Tue, July 28, 2009
I am very sorry you are having issues with your leather sofa. Please contact me and I will assist you. Terri Jobe Director of CS The Roomstore [email protected] 800-755-7378
Terri
Rocky Mount,#3UPDATE Employee
Tue, July 28, 2009
I am very sorry you are having issues with your leather sofa. Please contact me and I will assist you. Terri Jobe Director of CS The Roomstore [email protected] 800-755-7378
Gee
Annapolis,#4Consumer Suggestion
Tue, July 14, 2009
I too have had issues with warranties at Roomstore not being covered. I called the corporate office 804-784-7600, wait to hear the messages and when prompted for the last name of the person you are trying to reach type in Kimbrell, Curtis Kimbrell is the CEO and President of this company. It will lead you to his voicemail. File your complaint with the headman. I have!!! Good luck, they quote customer service is most important to them, but it is only a tag line, I've been hung up on and calls never returned as stated.