- Report: #1176177
Complaint Review: Rosegal - Internet
-
Author Not Confirmed
Why?
Rosegal
Internet, USA
Phone:
(929) 800-4485
Web:
http://www.rosegal.com/
Categories:
Business Rating:
(0)
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Rosegal FAKE COMPANY! NEVER SHIPS ITEMS! STOLE MY MONEY! Internet
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Rosegal.com is an advertised clothing company on Facebook. The clothes are so cute and so cheap! But don't be fooled. After you place your order, you'll never get the items. I placed an order on July 31, 2014 and as of today it has not been received. Company may be based in China but still two months is a long time for shipping. There is no customer service phone number. No tracking number. Nothing. I went to their facebook page and there are several people complaining of the exact same thing! As far as we're concerned, this company is a scam. Buyers beware!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear KayEmJay,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize with this delay and sincerely regret you have not received your order.
In this case please let us know your order number. We will resolve the problem to your satisfaction.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
