- Report: #1161759
Complaint Review: Rosegal - Internet
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Author Not Confirmed
Why?
Rosegal
Internet, USA
Web:
www.rosegal.com
Categories:
Business Rating:
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Rosegal fake dress website fooled me and charged my credit card for a product il never get! Internet
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i found Rose Gal online from one of my facebook friends who had liked it. so i checked it out and found 2 dresses i thought were pretty. i was buying the dresses for a wedding and couldnt afford for them to be late so i paid extra for "expidited delivery" so it would get to mw quicker. on the website to.track the progress all it shows is "processing" and its been weeks since i paid. it should say "delivered" . pretty much i paid Rosegal over $50 for absolutely nothing. how many other people do they do this to!?
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear NC,
We regret any inconvenience or frustration that your experience has caused you.
After we receive your order,normally it will take us 3 business days to prepare the items,however,if the items you order are hot sales and having stock issues,the processing time may be delayed to 7-15 business days,please understand that,the exact processing time is not control by us and it depends on the supplier.
We are willing to resolve the problem to your satisfaction.Could you please provide the order number?
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
