- Report: #1238870
Complaint Review: Rosegal - Internet
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Author Confirmed
Why?
Rosegal
Internet, USA
Web:
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Rosegal I ordered an iteam from their website, they took my money, went back to check on my order because I paid extra to receive it by 6 to 8 days.. The order was not in my ordered folder, so I created a "ticket' complaint and they replied that it wasn't in stock, which I checked and it was still for sale. I replied back and no response to the second complaint then I checked on my complaint and they closed it without responding. No contact except online and you only file a ticket. I called my bank and spoke to the fraud department and they are taking the charges off. I've shopped online with a company named Wish.com from Facebook and it took a little longer to send but I got everything I ordered. I set up 2 to tickets with rosegal.com now a 3 rd letting them know I contacted my bank Internet
I ordered a pair of lace mini leggings from Rosegal.com an online clothing company. They took my money and when I checked the website concerning my order it was no were to be found. I went to the contact us page and nothing worked with online chat. I was however made to make a ticket to complain. I did and after about 3 days they responded that the iteam I ordered wasn't in stock. So they said for me to wait until June 30, 2015 to check back. I asked for my money back. So I created another ticket to have them to respond asking them to put the money back into my bank. I went and put my ticket number in and the status said closed. No shipment came even when I paid extra to get it to my house within 6 to 8 days. I spoke to my bank and they are taking the charges off and filing a fraud complaint against them plus put a stop payment against them as well. I am onna fixed income and they tried to rip me off. Buyers beware of this site. They take your money and send you nothing. Delores, Dallas, Georgia
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear DeeDee,
I want to extend my sincere apologies for the problems you have experienced.
We apologize with this delay and sincerely regret you have not received your order.
We are willing to resolve the problem to your satisfaction. Please give us your order number.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
