Complaint Review: Rosegal - Internet

Ordered from Rosegal..didnt realize they did not have any return policy.  Website looks professional and definitely driven toward the american consumer. Don't be fooled! The clothese arrive 3 sizes too small (I'm a size 8 so I order them large) Clothes arrived with loose threads and poor stitching.  Below is there warranty and return policy I finally found.

What a joke this place sucks.

Welcome to Rosegal.com. We pride ourselves in our product quality and strict quality control but to, provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty.Buy with confidence and Enjoy a great Shopping at Rosegal!

Here is our warranty process in 10 points:

1.You can return items within 30 days after delivery. We have a friendly customer service, we are always here to serve you.

2.If your product arrives damaged or broken, please help us by sending clear photos with good lighting of the defect for each affected item, including the item's packaging and the delivery box.

3.All items must be returned in their original condition and packaging, unworn, unwashed, with all tags clearly attached with any related accessories that were included. Product returns that are soiled, have been altered in any way or do not conform to the above will not be accepted.

4.If buyer has chosen the wrong size/color or doesn't like the item (item is not faulty), we can allow return. Please contact us.The customer is responsible for all shipping charges incurred on returned/exchanged merchandise.

5.Despite our strict QC procedure in exceptional cases, things happen... If the item you have received is incorrect or if our size is wrong , please kindly follow the steps.

- Please send us photos with good lighting of the item and packaging and labels.

- For size issue, please place the garment on the floor,take a tape measure to measure the Bust Waist and Hips. Once we confirm, we will dispatch an alternative product or offer refund you on your Rosegal Wallet as store credit. The item's size will be considered wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).

6.If you wish to cancel an order after it has been shipped out, please wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided. We will arrange partial refund in that case.

7.Please ship the parcel via registered airmail as per our RMA form instructions ONLY so that your item can reach us easily. DO NOT return the item with expedited shipping methods such DHL, UPS, or Fedex. It will you do so, the item might be delayed in the Chinese Customs. Furthermore, customs fees will be imposed. Since import taxes are usually more expensive than the item itself , we won't be able to receive the package. This is why, we kindly ask to use the standard local postal service in order to receive the item easily and compensate you accordingly.

8.We will give you our return address in the RMA form please always contact us to obtain it. Please do not send back your item(s) until we reply back to you with the appropriate address – this is not the same one displayed on your parcel.

9.Please fill out any customs documents with the following description and declaration: "Product Return to seller - $0 value".

10. Additional Policy and Warranty Notes

- All refunds are processed on your Rosegal Wallet as store credit by default.

- Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.

- All return shipping fees involved in the warranty are customer's responsibility and cannot be reimbursed.

- If the item is not faulty and just do not want it anymore, let us know we will allow you return. As long as the item is sent back unworn with all original tags, packaging, we will refund you or exchange it.

-Rosegal may split some orders at our discretion to ensure a faster delivery if some items come from a different warehouse.If an item is unfortunately missing in your order, please contact us, we will fix it for you. Please note this case is unlikely to happen.

- Please always submit a ticket at our Support Center before you return your item(s). We cannot accept any return without a corresponding ticket and a RMA form.

ANY QUESTION PLEASE FEEL FREE TO CONTACT US,WE ARE HERE FOR YOU.