- Report: #1241364
Complaint Review: Rosegal - Internet
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Author Not Confirmed
Why?
Rosegal
Internet, USA
Web:
www.rosegal.com
Categories:
Business Rating:
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Rosegal Rosegal.com Stole my money Internet
I never received my order. I contacted them several times to inquire about my order. They told me my order was shipped through USPS. The only response the company gave me was to contact the US Postal Service to see if they had it. The tracking number they sent me did not exist through any Postal Service. Once I responded that I did so and that every Postal Service, UPS FedEx, USPS etc. did not have it and I wanted a refund, they did not respond. This order was placed on November 4, 2014. As of today (July 12, 2015), I still have not heard from the company, received a refund or my product.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Patience,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We apologize with this delay and sincerely regret you have not received your order.
Could you please provide your order number? We will check the package status then deal with the issue efficiently.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
