- Report: #1223547
Complaint Review: rosegal - Internet
-
Author Not Confirmed
Why?
rosegal
Internet, USA
Phone:
+1(929)-800-4485
Web:
www.rosegal.com
Categories:
Business Rating:
(0)
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rosegal www.rosegal.com False Advertising Internet
Buyers beware! Do not buy from this site. I bought a dress off this site and it came with a portion of the bottom edges torn off. The dress was not presentable or good enough to be worn. When I sent them a picture with my request for a refund they would not do it. They told me the dress looked like the picture and would only give me an instore coupon for 75% of my dress. This store sells very poor quality dresses, unwearable in my case, and will not refund your money.
Sincerely,
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Quality Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Valeria,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are extremely sorry to hear you are dissatisfied with the product.
We are willing to resolve the problem for you. Would you mind providinh your order number to us, please?
We cannot apologize enough for any inconveniences this may have caused you...or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
