- Report: #1358402
Complaint Review: Rosegal - Nationwide
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Author Not Confirmed
Why?
Rosegal
Nationwide, USA
Web:
Rosegal.com
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Business Rating:
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Tell us has your experience with this business or person been good?
Rosegal Made purchase for 150.00 i returned items to china cost me 50.00 & i got stuck with bill .so i lost 200.00 no clothes & paypal said i didn't have enough evidence i sent it back when i sent copy of receipt of everything. China Nationwide
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I made a purchase of 150.00 everything i ordered was wrong size. i contact the seller & sent me a message to return back.I returned everything back cause he sent a mess.& paypal also to retutn to merchant & i sent back to china paid fifty dollars & called paypal sent a screen shot of proof to paypal & wks passed by & didn't hear from them. then paypal sent me a message that i have to pay bill cause merchant didn't receive package & no tracking.When i sent a tracking that postman said with the amount i paid it tracking included..
1 Updates & Rebuttals
rosegal
California,Urgent notification for your order from Rosegal.com!
#2UPDATE Employee
Wed, March 01, 2017
Dear Carmen ,
We hope this message finds you well.
Thank you so much for placing an order with Rosegal.
We apologize for any inconvenience and we also feel frustrated about your order, but we hope we can help you the best.
For the unshipped items ,we have informed paypal to refund you 25.62USD.
Please note that we do our very best to offer provide accurate measurements in the size chart under product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing.
For not fit items ,if you have returned them, could you please tell us the returning address and the tracking number of the returning package?
Once we receive the returning package, we will offer the full refund to you immediately.
If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
We have sent you a ticket about this problme , could you please check and reply us?
Once again , we wish to apologize for any inconvenience and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Rosegal Customer Service
