- Report: #1162892
Complaint Review: Rosegal - Shenzhen Select State/Province
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Author Confirmed
Why?
Rosegal
Room 201, 2rd Floor, Building 8, Zhongxing Industr Shenzhen, Select State/Province, China
Phone:
0755-86936302
Web:
www.rosegal.com
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Business Rating:
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Rosegal Significantly different from website description Shenzhen
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Do not be deceived by the pretty pictures on their website www.rosegal.com.
1. Their clothings are nothing like that in reality. I ordered 5 items - stated women's size and free size. When I received the clothes (on 06/20), I took one look and realized probably the clothes are meant for very, very small ladies - I wear sizes 4 or 6 normally and the clothes cannot fit me at all - for e.g. the shoulder width of my blouses and T-shirts are around 16-18 inches - the ones I received are around 10-12 inches. I did not even try trying them on because I was afraid of "ripping" them - yes, the workmanship is also very poor.
2. So, I wrote to them and to Paypal (that I used to purchase the clothings). Paypal of course is of no help and I did not hear from Rosegal until 2 weeks later on 07/3(Keep in mind that their return policy states 30 days return period) asking in very broken English about resolving the issue. I replied about returning the clothings.
3. I then wrote to my credit card company, Discover that I used to channel funds to Paypal and immediately they placed a charge back on the account.
4. Paypal decided to escalate my complaint to a claim after Discover made a charge back - at this stage, it is now at "processing" stage at Paypal
5. I finally heard from Rosegal (07/17) because Paypal has placed a chargeback on their account - meaning they cannot access the money they received from me through Paypal - so I have 3 days to return them the merchandise at my own expenses - I know this is all very intentional cos a normal postage via USPS will take 6-10 days and it will cost me around $80 to ship the 5 pieces of clothings back to China and plus they will only return partially - they did not state how much.
6. So, the lesson here is, please do not be deceived - buy your clothes from reputable companies in the US like Amazon, Norstrom, Macy or JCPenney - the reason the clothes from Rosegal are cheap means u get what u pay for - I can't use them for rags even because they are made of very inferior synthentic material
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Quality Issue
#2REBUTTAL Owner of company
Thu, October 15, 2015
Dear Wisernow,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are extremely sorry to hear you are dissatisfied with the product.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit，for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Could you please let us know your order number? We could offer an extra compeation for you.
Again, I am sorry for the frustration this has caused you and hope that this will set things right. If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
