- Report: #1182792
Complaint Review: Rosegal.com - Internet
-
Author Not Confirmed
Why?
Rosegal.com
Internet, USA
Phone:
1(929)-800-4485
Web:
rosegal.com
Categories:
Business Rating:
(0)
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Rosegal.com Credit Card Scam Internet
I placed my order for a beautiful sweater dress after the death of my beloved dog. I was in retail therapy mode and was hoping this dress would help me feel better through my greif. What I got instead was the run around and fraudluant charges on my card, which have indeed distracted me from my grief. This is what happened:
I order the dress. I immedatly get confirmation of my order and see the charge on my account. 5 min later I get a call from my bank about fradulant activity and sure enough extra money was mysteriously missing from mystery bank, and they close my account and issued a new card.
In the mean time two weeks goes by still no dress. I sign into my account on their system and all my order says is "processing". I submitted a service ticket as per their system these will be answered within 24 hours. Three days go by, crickets. So I decide to call the number on the site to talk to someone. Live chat was not available, even though it was standard business hours. So I call and get a recorded message that the Magic Jack user is unavailable and the mail box is full so I can't leave a message. First of all I don't know a single legitimate company that uses Magic Jack phone lines.
Getting worried that not only has this company taken money and my card information but I won't ever see my dress, I decided it was time to leverage social media. I went to the page and publicly posted the situation. No less than 5 people replied to my post with simmilar stories all ending with never recieveing the pruduct after a slew of lies about the product being shipped, and non having gotten their money back.
The company replies to me asking to make this a private conversation. To which I replied that I already had and had not recieved a response. The response came at 11:30pm with a simple apology that the product is back ordered. I simply replied that that should have been stated on the site. I wouldn't have ordered it and to please issue a refund. 3 days go by, crickets. I get an email from their system that my service ticket had been closed. I relpyed with please issue my refund. Crickets again. Another day goes by they reply on facebook messger that the item has shipped. No traking number just saying to accpet the package when it arrives. So let me get this straight, I asked twice for a refund and they denied my request for a refund and shipped the item anyway? This is three weeks from the order date mind you. I have yet to recieve said item or my refund.
I would say beware buyer. You won't get a refund or your item just a head ache. Glad I have a new debit card as lord only know what else they are trying to pull. Shop elsewhere. I am issuing a refute order with my bank to get my money back and filling a BBB report as well. BUYER BEWHERE!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution of Non-Receipt Issue
#2REBUTTAL Owner of company
Thu, October 22, 2015
Dear Tea,
Thank you for taking your time to write your review.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and will offer you a solution.Could you please provide your order number?
Thank you for your support and patience.
Best Regards
Rosegal.com Customer Service
