- Report: #1271425
Complaint Review: Rosegal.com - Internet
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Rosegal.com
Internet, USA
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Rosegal.com Sammydress.com 100% Thieves & Scammers Internet
I placed an order weeks ago and they immediately charged my card. When I logged in to check the status it showed that I had no orders. I submitted a "claim ticket" and they have not responded. I filed a complaint with the Better Business Bureau and they responded saying they would like to resolve the matter and to check their resolution in the claim ticket. I logged in to check and they lied they have not responded or offered a resolution. I rejected it and just today I received the same proposed resolution from the Better Business Bureau. I also filed a complaint with The Federal Trade Commission and the NYS Attorney General. They are in violation of The Fair Credit Billing Act & I intend to make it well known so that people stop being scammed by this deplorable company!
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent refund and solution for your order from Sammydress.com
#2REBUTTAL Owner of company
Mon, April 18, 2016
Dear Lisa,
Thank you for taking your time to write your review. We really appreciate the feedback.We wish to apologize for any inconvenience.
unfortunately,we cannot find your order record in our system.In order to resolve this issue,please contact us in the link:sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
