- Report: #1259922
Complaint Review: RoundPoint Mortgage Servicing Corporation - Nationwide
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Author Not Confirmed
Why?
RoundPoint Mortgage Servicing Corporation
Nationwide, USA
Phone:
7044261304
Web:
https://www.rpmservicing.com
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Business Rating:
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RoundPoint Mortgage Servicing Corporation Forms sent they claim forms are missing, denied short sale, denied Deed-n-lieu North Carolina Nationwide
I lost my job last October and could not afford my bills. I contacted RoundPoint Mortgage Company to do a short sale on my house in Bluffton, IN and they sent me the forms to fill out. I was behind on my account and informed me I had to make my account current in order to do a short sale. My family paid the missed payments and brought it current. I filled out the forms for short sale but I was denied because they claim there was missing information! My realtor I had with Coldwell Banker in Bluffton, IN dropped me as they were not helping me and my daughter chewed Jody out. He got mad an started yelling at my daughter by saying that house is in horrible shape, cannot show it as it needs to be cleaned up, and the loan is to high on the house as it needs a lot of work. He had put a for sale sign in my yard when I was clearing the house out and was going to send my GPS to me in Texas as I relocated there last November. However, he never sent my GPS so my daughter chewed him out for that too. Since he dropped me my daughter contacted another realtor in Bluffton. His name is William McBride and he would have to look at the house, talk to RoundPoint before making a decision to help me. He went to look at my house an said in order for him to do analyze on the home, I had to remodel and turn the utilities back on. My family spent $10,000 for remodeling, plumber for leaks, new water heater, carpets cleaned professionally, paid for utilities to be current, and turned back on. I called William McBride to see the house again to see what he thought. We called RoundPoint to speak to my account portfolio specialist, Chris to do a 3 way call with us & William McBride to discuss what paperwork needed to be filled out. When William found out what paperwork was needed he yell at us, was very rude an said I am backing out as I will lose commission, and too much paperwork involved. I offered to pay for lost wages but still would not accept it, refused to help me, did not give us the information we needed on the analyze on the house, and hung up! I gave up on short sale as RoundPoint denied it because of missing information. We tried to do a deed-n-leiu but it was denied because they claim that Hud/FHA requirements are is a listing agreement from a realtor. I explained to them I called every realtor in Bluffton and no one will take my case. They told me in order to move forward you must contact a realtor an have them list it. I told them the next town was Fort Wayne which is 40 miles or so one way and several realtors I called said it was not worth it. Now RoundPoint said can you contact the realtor to see if I can get a copy of the listing agreement from Coldwell Banker & William McBride for the analyze of my house to see if that will accept it. I have been sitting here for almost a year, and no help from RoundPoint. They are stringing me along and I am scared they will screw me by hitting me with fees & foreclosure. John Bluffton, IN
