- Report: #1470054
Complaint Review: Rover.com -
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Author Confirmed
Why?
Rover.com
United States
Web:
rover.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rover.com Rover Pet Sitting Service Do Not Trust Rover to Look After Your Pets! Internet
Rover.com is the most shady and unprofessional business that I have ever worked this. I had an experience with a bad sitter who after booking a drop-in visit with my pets, never returned my messages and did not meet with me at the agreed time to greet my pets and receive instructions for the stay. I contacted Rover customer service about the issue, and they have done nothing to correct the issue. I am not even able to write a review for the sitter I booked with because "I had canceled the stay" after she did not return my messages. I had to rebook with another (more expensive) sitter the day before my 9 hour trip. Customer service is a joke and could care less about customer complaints against bad sitters. Everyone of the sitters have 5-star reviews because they do not allow you to create a bad review for them. I will never use this service again and neither should anyone else.
