- Report: #1330576
Complaint Review: RUSH CARD - Blue ash Ohio
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Author Confirmed
Why?
RUSH CARD
4701 creek rd ate 200 Blue ash, 45242 Ohio, USA
Phone:
8667874227
Web:
Rushcard.com
Categories:
Business Rating:
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RUSH CARD Uni-Rush LLC Acct was compromised they closed my acct sent me a $2.95 check and did nothing to help recover my money.. Blue ash Ohio
In Feb 2016 I noticed my acct was " missing money" I called to ck my balance sure enough my available balance was lower then what I expected. So then I call the customer service number to check on inquiries for I couldn't log into web site to my acct. The rep began to read transactions to me that I did not make. I noticed most were from the web site amazon. So I wrote down all transactions that I didn't make then I called amazon to see why they processed my card without my approval. I spoke w card service dept he asked me for my card number and email of course my email wasn't the one who had a acct but he did find a acct with a name and address that wasn't mine I had no idea who that person was. He then advised me he was going to shut that persons acct down apologized to me and advised me to contact my bank and they will in fact put all my money back that this person used..awesome right....wrong.. I called rush card again told the rep that I talked to amazon ppl and they will put my money back what form do I need to fill out for rush card to get my money back..she advised I had to fill out a "affidavit of unauthorized card transactions. She emailed me form I filled it out sent it back same day. Then was told it could take up to a month to hear anything I said it shouldn't take that long the merchant agreedvto give my money back..but rep said the dispute dept needs to ck on this then I will hear from them..a month later heard nothing so I called again to ck status and was told a letter was sent I said I didn't get a letter what did it say she couldn't tell me I said well can u send it again and send via email this is a lot of money rep said OK she will put a note to resend. Instead I got a check for $2.95 which was all that was left in my acct . called rush card again entered my new card number they sent me because the other one was being used only to find out that card was " invalid" when a rep came on I said why was they check only for $2.95 she said all she could see is corporate closed my acct I said why. What happened to getting my money back...again " a letter was sent," I was pissed " I didn't get a letter what did it say"..again rep didn't know I said well it can't be that they can't get my money back because I myself called merchant who agreed to give my money back so at this point I wanted to speak to the dispute dept.I couldn't so I said get corporate on the phone. They can only send email to call me back.. 7 months later many emails many calls of where the hell is my money rep only days they only see a note that corporate needs to call me 7 months later haven't heard anything. Could really use my money back right about now these s****.>
