- Report: #1018586
Complaint Review: Safe Home Security - Chicago Illinois
Reported By:
Linda -
San Bernardino, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Safe Home Security
8278 Innovation Way Chicago, 60682 Illinois, United States of America
Phone:
80083332101
Web:
www.safehomesecurityinc.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Safe Home Security Alarm Services Charged monthly fees after home sold, refused to cancel service upon date of sale until 5 months more were paid. Chicago, Illinois
We lost our home (Sept 2012,) I called the phone number provided on my checking account for Alarm Service drawing the auto payment to cancel the service and they could not find me in their system. I was switched to their CA office and they could not find me either. I contacted my bank who reversed the charges.
The next month Safe Home Security/aka Alarm Service put the charges back on. I contacted the bank again and had the charges reversed and blocked this vendor from future debits.
I received a bill in the mail (now Feb 2013) with a balance due of $333.00 for charges after the house was sold. These charges are for Oct, Nov, Dec, Jan, Feb, after the house was sold and they stated that they would continue to post additional monthly charges until the amount was paid in full and the account cancelled and would initiate a collection action if necessary.
The next month Safe Home Security/aka Alarm Service put the charges back on. I contacted the bank again and had the charges reversed and blocked this vendor from future debits.
I received a bill in the mail (now Feb 2013) with a balance due of $333.00 for charges after the house was sold. These charges are for Oct, Nov, Dec, Jan, Feb, after the house was sold and they stated that they would continue to post additional monthly charges until the amount was paid in full and the account cancelled and would initiate a collection action if necessary.
3 Updates & Rebuttals
Safe Home Security Response
Cromwell,Connecticut,
United States of America
Safe Home Security Response
#2UPDATE Employee
Mon, March 04, 2013
We appreciate your complaint, but it lacks some important details. I should first note that our standard sales offer includes certain equipment and its installation at no charge, nor do we charge for activation. Yet, we prepay certain expenses approximating the dollar value of your contract just after you become a customer. We recoup our initial expenses when customers make their regularly scheduled payments over the course of their monitoring agreement.
When customers sell or lose their homes before fulfilling their payment schedule, we suffer a financial loss. However, our agreements typically include a buyout arrangement to relieve customers of their full financial responsibility in the event they sell or lose their homes before completion of their contract. Perhaps that's why we continued billing you. Contact us at 800-833-3211 and ask for a manager. They will investigate your matter.
JuneBug
Signal Hill,California,
United States of America
Be Careful!!!
#3Consumer Comment
Wed, February 27, 2013
You mentioned that you transferred to a California Office of Safe Home Security? You need to be careful, because they do not have a California Branch that I know of. I believe they operate under different business names and have California address's (like Shield Protection, Safe Guard America, etc.), but they're still Safe Home Security. Either that or they buy up contracts from third-party alarm companies.
Now that you're in deep do-do with them, I would be careful with what information you provide them. If you come in contact with them, make sure to document everything they say, who you're talking with, etc. Anything they promise, make sure they send you an official letter before accepting anything. They will try to convince you that you'll get free service or that they will cancel your service, but they will still charge you. I would suggest getting consultation from a lawyer for possible action in the future. File complaints with the Attorney General of California, the Attorney General of Connecticut, and Attorney General of Massachusetts. The complaints won't really do much for you, but when they get hit with a Class Action Lawsuit, at least you'll be part of it and get compensated.
Good Luck and Best Wishes. The company you're dealing with his horrible. One of the most horrendous and predatory businesses out there that prey on people.
Safe Home Security Response
Cromwell,Connecticut,
United States of America
Please contact Safe Home Security.
#4UPDATE Employee
Sat, February 23, 2013
Please contact Safe Home Security at your earliest convenience and ask to speak with a Manager. You may call 800-833-3211. Your circumstances will be reviewed and the matter resolved in accordance with the terms of your monitoring agreement.
