- Report: #1365612
Complaint Review: Safe Security---a total ripoff - San Ramon California
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Author Not Confirmed
Why?
Safe Security---a total ripoff
PO BOx 516 San Ramon, 94583 California, USA
Phone:
800-609-7779
Web:
safesecurity.com
Categories:
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Safe Security---DO NOT DO BUSINESS WITH THEM!!!! LIES, LIES AND MORE LIES San Ramon California
DO NOT USE THIS COMPANY!!
If you have a system with them---cancel immediately!!
They are ripping you off!
My system went out at 11 PM waking the whole family up with a loud alarm which I finally got shut off and the system said it needed a battery. I called the next day to see how to get a new battery or change out the old one and was told somebody would call back to make an appointmnet for service. No one ever called.---NEVER.
I got a new system from another company for $100 (AT&T) who has a good reputation and their system is reliable, have had no problems.
OVER A MONTH LATER somebody from Safe Security called back offering to REPLACE my systm for $500!! when all it needed was a battery. They refused to change out the battery and said I nededed a new systm for $500. I hung up on them.
Then they wanted to charge me for the reset of the contract which I called the BBB and State Attorney general about. They did nothing.
They 4 months later they send a letter saying I "recently had a service call" wanting me to rate the service call!! These idiots don't know the systm went out almost a half year ago and I NEVER HAD A SERVICE CALL!!!
If you want to cancel with them you have to send a registered letter 6 months before the contract is up. That way you have proof they got it and they can't say you didn't as you will have the return receipt postcard.
If you have this company and have payments coming out of your bank account stop them immediately!! Send checks as that way they can't say you didn't cancel your contact and keep taking money out. Otherwise you will have to cancel your checking account or credit card to get it to stop.
This is a piss poor example of a business and they are doing nothing but making money and providing no service. Their monitoring leaves a lot to be desired. You will see examples on the internet all over the place of people they hae pissed off and are doing nothing but taking their money.
They are not doing anything but ripping you off. Cancel your service immediately!! If they try to get you to pay the rest of your contract wait till it goes to collections. That way the collection agency will get at leat half of the payment and they will only get half or less or your money!!!
