pianoman
Brooklyn,#2Author of original report
Tue, November 26, 2013
Sam Ash did gave me a brand new piano after I wrote a letter to Paul Ash.
Is nice to know that this company value it's costumers.
I went back to the store and bought many things with out a problem.
I do support a company like Sam Ash that admit when they're wrong!!!
Otkon
Columbus,#3Consumer Comment
Tue, November 26, 2013
And when you call their service line, you get put in touch with Paul Ash, the CEO, which is a nice touch. Unfortunately the insult I received from a store employee was not resolved. Ash and the store manager seemed more intent on still selling me the item in question, not addressing the deplorable customer service and comments I encountered.
Had someone in manangement offered me even a small token of compensation for the extremely unsatisfactory treatment I endured, I would still consider Sam Ash for my musical equipment needs. But I wouldn't so much as buy a guitar pick from them at this point. I will go into the store and try out instruments, waste their time and leave with my money in my pocket. That I will do.
pianoman
Brooklyn,#4Author of original report
Sat, January 28, 2012
The complaint against Sam Ash has been resolved to my satisfaction.
The manager of the store called me and he was very nice, accommodating and understanding.
As a result they got their customer back!!!