- Report: #128411
Complaint Review: Santa Barbara Bank & Trust - Solana Beach California
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Santa Barbara Bank & Trust
PO Box 1030 Solana Beach CA 92075 Solana Beach, 92075 California, U.S.A.
Phone:
877-9087228
Web:
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Santa Barbara Bank & Trust RAL rip-off! Thru Turbo Tax online tax filing. Solana Beach California
After filing my taxes online, an offer for a refund anticipation loan was offered by Santa Barbara Bank and Trust. My return was accepted on 01/15/05. An e-mail sent to me on 01/19/05 indicated my disbursement would be sent within 24 hours.
As of today, 01/21/05, no disbursement is in the works - their reps tell me I have to wait until 01/28/05!! This is not an RAL!! Had I taken my print out to a local firm, I would have walked out with a check!! My state tax is ALREADY back and ready to direct deposit.
I have filed taxes online for 6 years and have always had the IRS refund deposit back in 3-5 days. SBBT is refusing to cancel the transaction, refusing to expedite my money and refusing to acknowledge the e-mail of 01/19/05, DO NOT USE THIS SERVICE!!
It is false advertising and will not get you your refund money - you will wait longer than if you filed yourself! Their fees are much higher ($75.00) and they use your money free of charge until they see fit to forward the disbursement. From the 15th to the 28th is longer then the IRS takes to process early filings!!
Carolyn
reading, Ohio
U.S.A.
As of today, 01/21/05, no disbursement is in the works - their reps tell me I have to wait until 01/28/05!! This is not an RAL!! Had I taken my print out to a local firm, I would have walked out with a check!! My state tax is ALREADY back and ready to direct deposit.
I have filed taxes online for 6 years and have always had the IRS refund deposit back in 3-5 days. SBBT is refusing to cancel the transaction, refusing to expedite my money and refusing to acknowledge the e-mail of 01/19/05, DO NOT USE THIS SERVICE!!
It is false advertising and will not get you your refund money - you will wait longer than if you filed yourself! Their fees are much higher ($75.00) and they use your money free of charge until they see fit to forward the disbursement. From the 15th to the 28th is longer then the IRS takes to process early filings!!
Carolyn
reading, Ohio
U.S.A.
5 Updates & Rebuttals
Carolyn
Reading,Ohio,
U.S.A.
Turbo Tax is NOT the culprit!
#2Consumer Comment
Sun, February 13, 2005
My complaint is with Santa Barbara Bank and Trust ONLY! I too have used Turbo Tax online for several years with no problems until this company entered the picture this year. The ad for Santa Barbara came at completion of my online filing.
James
Denver,Colorado,
U.S.A.
I've used this product for seven years straight
#3Consumer Suggestion
Mon, February 07, 2005
I'm a repeat user of Turbo Tax and find it nothing but convenient. They have service fees, but who doesn't? I've gotten my return back when I filed and it was returned as "accepted," but one year I'd inputted the wrong information and it delayed my return. Once I checked with the IRS it was back on track with no problem. I always recommend the program to family and friends.
Carole
Missoula,Montana,
U.S.A.
similar situation
#4Consumer Comment
Sat, January 29, 2005
I filed through turbo tax as well, but opted for just the ACH refund deposit. My return was accepted on January 15 according to the Santa Barbara Bank email message. I even spoke with the IRS and was informed that my return was fine and that there would be no delay in receiving it by January 28. However, it is January 28th and no money has been deposited into my account. I called the IRS. They stated that it had been released. Santa Barbara Bank of course back tracked when I called them on the phone and explained that yes indeed they had received it but that they were unable to release all of the refunds they had received. If anyone else has this going on as well please let me know. For now I am going to give them until Monday.
Carolyn
Reading,Ohio,
U.S.A.
Response to rebuttal
#5Consumer Comment
Sun, January 23, 2005
Turbo Tax did e-file tax returns and the IRS accepted them. What was not activated until 01/18/05 was the Taxpayer Freedom Act which allows qualifying individuals to file returns at no charge. I have my print outs from Turbo Tax and from SBBT e-mails stating the facts as reported in my original complaint.
Jamie
Chesapeake,Virginia,
U.S.A.
irs began accepting tax returns 1/18/05
#6Consumer Comment
Sat, January 22, 2005
this is interesting, whe ni tried to file my taxes thru turbo tax for this year i was given the message "the irs will not be accepting returns until mid-janurary" after checking the irs's website (www.irs.gov) it stated clearly the irs would not accept tax returns until 18 January 2005. there is no way your return could have been accepted on 15 Jan if you filed with turbo tax the software program wouldn't allow you to do it. i know i tried. i have used this program for 3 years and have never had a problem getting my money directly deposited.
