- Report: #828069
Complaint Review: Scana Energy Regulated - Internet
Reported By:
jcg -
Smyrna, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Scana Energy Regulated
Internet, United States of America
Phone:
1-866-245-7742
Web:
www.scanaenergyregulated.com
Categories:
Business Rating:
(0)
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Scana Energy Regulated Service was disconnected, after the bill was paid, the company said it would be six days before reconnection. Internet
I came home earlier today and to my surprise my gas had been disconnected. I promptly contacted the company, and paid the bill. They told me to contact them with the confirmation number so they could promptly restore the service.
When I called back with the confirmation number, they checked and found that the bill had been paid via credit card. Then they told me that the earliest that they could turn the gas back on would be six days from now. They informed me that they were very busy and couldn't do it any sooner than the six days.
I couldn't believe the response. So, I asked them if they were aware that it was winter and that I would be sitting in a house with the gas fully paid for and no heat? They said sorry, but that's the best we can do, and it is on a first come first serve basis for restoration.
To add insult to injury, they sent an email reminding me my bill was now due, and to please pay right away to avoid disconnection. I have never had utility company take more than 24 hours to restore service to a customer.
When I called back with the confirmation number, they checked and found that the bill had been paid via credit card. Then they told me that the earliest that they could turn the gas back on would be six days from now. They informed me that they were very busy and couldn't do it any sooner than the six days.
I couldn't believe the response. So, I asked them if they were aware that it was winter and that I would be sitting in a house with the gas fully paid for and no heat? They said sorry, but that's the best we can do, and it is on a first come first serve basis for restoration.
To add insult to injury, they sent an email reminding me my bill was now due, and to please pay right away to avoid disconnection. I have never had utility company take more than 24 hours to restore service to a customer.
2 Updates & Rebuttals
Curt
Morrow,Georgia,
United States of America
JUST ENERGY
#2General Comment
Fri, April 06, 2012
Hey, I see you not too happy with scana energy..But I just wanted to provide you this on information on a gas company called JUST ENERGY, it is new in Georgia, but popular in other states..if you want to find out more information on this comp, go to www.justenergy.com, enter your zip code, and you will see how much you will save..then get your old gas bill, look at the "per therm" rate, and then compare it..Just energy has a fixed plan between 1 to 5 years, or a month to month payment with no contract.if you have any question or concerns, here is my contact information..404-805-6130.or email [email protected]. I am a promoter of this company, and I will be glad to assist you with any concerns you may have. Thanks!
Ken
Colorado,USA
Sounds like you've had this happen more than once....
#3Consumer Comment
Wed, January 25, 2012
"To add insult to injury, they sent an email reminding me my bill was now due, and to please pay right away to avoid disconnection. I have never had utility company take more than 24 hours to restore service to a customer."
I would hazard a guess that you're not the ONLY one having to have their service re-connected and they do it in the order in which the bills are paid.
Here's a suggestion to keep this from happening again with ANY of your utilities...pay your bill on time. You're welcome.
