- Report: #750160
Complaint Review: Scana Energy - Atlanta Georgia
Reported By:
SanRoCher -
Covington, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Scana Energy
Atlanta, Georgia, United States of America
Phone:
877-467-2262
Web:
www.scanaenergy.com
Categories:
Business Rating:
(0)
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Scana Energy will not schedule a timely reconnect after receiving payment. I understand that my mistake caused a disconnect BUT I am an over 11 year customer with an excellent payment history who will not be reco Atlanta, Georgia
My gas was disconnected by Scana Energy yesterday due to lack of payment. I have been their customer for over 11 years and thought this payment had been sent. Unfortunately, Murphy's Law was in effect and my budget balanced showing it paid when it was not.
I contacted Scana and was informed that I needed to pay the past due, current due and a $60 reconnect fee. The $150 deposit was waved because I have an excellent payment record. I was informed that once I made the payment online with either a credit or debit card I could contact for reconnect.
I did as instructed and was informed, after all payments were made, that they would not reconnect until Wednesday, July 13. This leaves us a full week without gas. There is a baby in our home who does need hot water.
I am most frustrated in the fact that the employees simply stonewalled and would not let me speak to anyone above them. I have gone online and will continue to search but am hitting a brick wall. It seems ridiculous that it would take an entire week to reconnect service.
I contacted Scana and was informed that I needed to pay the past due, current due and a $60 reconnect fee. The $150 deposit was waved because I have an excellent payment record. I was informed that once I made the payment online with either a credit or debit card I could contact for reconnect.
I did as instructed and was informed, after all payments were made, that they would not reconnect until Wednesday, July 13. This leaves us a full week without gas. There is a baby in our home who does need hot water.
I am most frustrated in the fact that the employees simply stonewalled and would not let me speak to anyone above them. I have gone online and will continue to search but am hitting a brick wall. It seems ridiculous that it would take an entire week to reconnect service.
