- Report: #880560
Complaint Review: scana regulated - Internet
Reported By:
Tonia -
morrow, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
scana regulated
PO Box 100157 Columbia, South Carolina 29202-3157 Internet, United States of America
Phone:
1-866-245-7742
Web:
http://www.scanaenergyregulated.com/en/
Categories:
Business Rating:
(0)
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scana regulated services disconnected for current month Internet
My services have been being disconnected almost every other month for current month charges. Each time I call to get the services reconnected there is always a five day wait before the services are reconnected even though each representative advises me that there are appointments before five days however I am never given a appointment in less than five days from the date I contact the company. Not only does Scana regulated charge more than the regular Scana company services are disconnected during times that Scana gas would not and does not disconnect services such as weather below freezing in the winter.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Odd
#2Consumer Comment
Thu, May 10, 2012
You seem more upset about having to wait 7 days to get your service reconnected, rather than having it disconnected in the first place for what you say is a current bill.
When you say current what do you mean? Do you mean not 30 days past due, not 7 days past due? Are you really saying that they are actually disconnecting your power BEFORE your due date with no other balance due? Perhaps you can tell us when your bill is due for the last few months, when(and how) you are paying them. Why do they say they are disconnecting you?
Tonia
morrow,Georgia,
United States of America
7 day wait
#3Author of original report
Thu, May 10, 2012
The services can be disconnected anytime between 7am and 12am and my services were disconnected at 8pm and can not be reconnected until 7 days later. Five business days not counting today, which is actually 6 business days. I don't understand how or why no earlier appointment is ever available each and every time my services are disconnected for the current months charges. My services have never been disconnected for past due amounts, but the services can not be reconnected before 7 days each and every time.
