- Report: #416334
Complaint Review: Sears Canada - Belleville Ontario
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Sears Canada
sears.ca Belleville, Ontario, Canada
Phone:
888-473-2772
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Sears Canada, Sears does not honor its service contracts Belleville Ontario
We have maintained Sears service contract for our dishwasher since purchasing it five years ago.
When it spontaneously caught fire in early December, Sears was unable to help or advise, so we contacted the US manufacturer, who told us how to disconnect it.
The manufacturer's Canadian division told us they could have sent a technician the same day but that their contract with Sears meant they could not help us.
Sears booked a service call for two weeks later. The day prior a representative called to reconfirm the appointment but the following day nobody turned up.
Another appointment was made for the following week but the technician they sent was not expecting to see a dishwasher and asked if the appliance was electric. He said he needed to order parts, which would take 4 weeks.
4 weeks later a customer service representative called to say that they did not yet have the part and that it would take a further 4-6 weeks to find out if such a part was even available, and that making another appointment for service was not possible at this time.
We will have been washing dishes by hand for over 3 months if this is eventually resolved according to what Sears have told us, while we continue to pay a worthless service fee.
My advice: 1. Never buy an appliance from Sears; 2. Do not maintain service agreements -- we have paid over $600 over 5 years and would have done better to junk the machine and use that money to buy new.
Alpo
Montreal, Quebec
Canada
When it spontaneously caught fire in early December, Sears was unable to help or advise, so we contacted the US manufacturer, who told us how to disconnect it.
The manufacturer's Canadian division told us they could have sent a technician the same day but that their contract with Sears meant they could not help us.
Sears booked a service call for two weeks later. The day prior a representative called to reconfirm the appointment but the following day nobody turned up.
Another appointment was made for the following week but the technician they sent was not expecting to see a dishwasher and asked if the appliance was electric. He said he needed to order parts, which would take 4 weeks.
4 weeks later a customer service representative called to say that they did not yet have the part and that it would take a further 4-6 weeks to find out if such a part was even available, and that making another appointment for service was not possible at this time.
We will have been washing dishes by hand for over 3 months if this is eventually resolved according to what Sears have told us, while we continue to pay a worthless service fee.
My advice: 1. Never buy an appliance from Sears; 2. Do not maintain service agreements -- we have paid over $600 over 5 years and would have done better to junk the machine and use that money to buy new.
Alpo
Montreal, Quebec
Canada
1 Updates & Rebuttals
Jim
Aberdeen,Washington,
U.S.A.
Wow! What a Ripoff!!
#2UPDATE Employee
Mon, March 09, 2009
Maintaining a contract for five years at an expense of $600! Someone must think you're made of money! Let's see... even if there have been no other problems to be repaired within the last five years, that means you were only entitled to five preventative maintenance checks, something I'm sure most are prepared to pay the $75-120 per year to have done! That means you spent $600 to have someone try to fix your appliance five years after purchase, instead of paying $600 to have someone say "Oopsy! Wanna buy a new one?" Sounds like you may end up on the winning end, because there is a clause in the Master Protection Agreement that states that you are entitled to full replacement if the needed part for repair has been deemed obsolete by the manufacturer. Try calling your local service center with that tidbit of information, and request a new dishwasher. I doubt you'll be handwashing long enough to get your fingers pruny and discolored.
