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  • Report:  #195205

Complaint Review: Sears Gold Mastercard - Citibank - Columbus Ohio

Reported By:
- none, New Jersey,
Submitted:
Updated:

Sears Gold Mastercard - Citibank
PO Box 182156 Columbus, 43218-2156 Ohio, U.S.A.
Phone:
800-669-8488
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
Sears Mastercard apparently has gotten quite arrogant with thier best customers after merging with Kmart. I regularly pay all my charge bills on line (in full every month). My last Sears payment in full was paid via their online payment service on the due date 5/20. They charged a late fee because it takes "./..2-5 days to post online payment..." The post office is faster than their online payments. Subsequently they charged me a late fee of 39$ and refused to remove it. Their policies are designed to charge opportunistic late fees, unlike many other charge companies.

Guess what, I will pay the balance I owe in full, minus the late fee, and will shred the card...never to do business with Sears again...which by the way amounts to about 2000$ a year in merchandise on average.

Davey

none, New Jersey
U.S.A.


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