- Report: #1347168
Complaint Review: Sears Home Improvement St Louis - Bridgeton Missouri
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Author Confirmed
Why?
Sears Home Improvement St Louis
12930 Hollenberg Dr Bridgeton, 63044 Missouri, USA
Phone:
(314) 298-1981
Web:
www.sears.com
Categories:
Business Rating:
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Sears Home Improvement St Louis Vinyl Siding, Gutters, Terrible Experience Bridgeton Missouri
I got nothing but excuses and delays from Sears. Terrible experience.
I won't ever hire Sears home improvement for any project again.
Signed contract on September 27th.
Was told the job would start in 1 week and I should hear from our project manager before then.
No contact until I called them on October 26th.
Was told that our materials had been backordered, but should be in next week.
Didn't hear anything until November 8th when I got an e-mail
committing to starting the project on November 16th.
On November 15th, I sent a confirmation e-mail at which time I was told there was a problem with the permit which would delay start (no
idea how they could have expected to start within a week after September 27th, but somehow 6 weeks later they still hadn't gotten the
permit - like many of the other delays, this just felt like an excuse to me).
On November 17th I was told that the permit had been obtained, but now the work crew wouldn't start until after the holiday (Thanksgiving)
After the holiday, Friday, November 25th I e-mailed and called both my project manager's work number and cell number and didn't get a
response from her for 4 days. I called the receptionist and asked for the name and contact information for her supervisor. The receptionist refused to give me this information. The project manager called back minutes after this call. She now claimed December 12th is the soonest the job could start.
She got rude with me that "after Thanksgiving" didn't mean right after (I guess she thought that some time between Thanksgiving and the end
of time was enough information for me).
I demanded her supervisors information, got him on the phone later that day. He heard me out, set up a work crew to start right away - which they did. The work crew was one guy who couldn't speak English. He was a hard worker and did good work, but couldn't give me information such as the
timeline of the project. By the time the work was complete, I was out of town for the Christmas holidays. They tried to get me to approve the work based on photos they sent - it turned out there were issues they'd hidden from the photos. I saw these once I got back to inspect the property, was
certainly glad that I hadn't signed their completion certificate and sent them the issues that still needed to be resolved.
At the end of the project, a railing that had been cut away to install siding wasn't replaced, parts of the lawn were torn up and a window
had been broken.
The project manager tried to claim that it was an inside window that had been broken - it wasn't - the screen was pierced and the window
had been broken. Luckily I'd taken photos at the start of the job and they showed the window was unbroken then.
Project manager said they couldn't fix it that day, but they wanted the signed completion certificate. After I repeatedly told them I
wanted them to fix it before I signed the certificate, they offered me a low-ball $100 for the broken window.
In order to be done with them, I accepted $200 and now I'm having to arrange for repairs for damage that they've done to my property.
Never again!
