- Report: #1446369
Complaint Review: Sears Home Warranty and Cross Country Home Services Homesure of America HNS National - Fort Lauderdale
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Author Confirmed
Why?
Sears Home Warranty and Cross Country Home Services Homesure of America HNS National
1625 NW 136th Ave., Suite 200, Building E Fort Lauderdale, 33323 United States
Web:
https://www.cchs.com/
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Sears Home Warranty and Cross Country Home Services ,Homesure of America HNS National Failure to provide Service, Cancelling Calls Without Notice, Hanging Up, Making it Hard to Cancel Fort Lauderdale
To keep this relatively short I won't go into a long description of the painful experiences our family has had with this company or the many hours spent on the telephone with what could be laughably called their "customer service" line. Issues we've experienced include:
* Don't show up for scheduled appointments - even if you can get them properly scheduled to begin with (good luck!)
* Cancels service calls without notifying customer (me) who is waiting at home for 3-4 hours for them to show up
* Their customer service telephone number has terrible sound quality - often can't hear them
* They regularly hang up on you so that you have to call back and, hopefully, get another customer service agent
* Worst of all, they make it VERY difficult to cancel the service contract, you are forced to do it over the telephone, you will get transferred at least 3 times in the process and then you get hanged up on before completing the process so that you have to start over...I really think this is a deliberate strategy on their part.
