- Report: #1333751
Complaint Review: Sears Homepro - Houston Texas
Reported By:
Do Not Use Sears Home Pro -
The Woodlands, Texas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Sears Homepro
10055 Regal Row Suite 160 Houston, 77040 Texas, USA
Phone:
713-570-4000
Web:
https://www.searshomeservices.com/
Categories:
Business Rating:
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Sears Homepro Sears Homepro Do NOT Use Them they do not stand behind the product with SERVICE Houston Texas
I purchased this unit in July 2015, and starting having issues approx 30 days after the installation.
My sales person Mike Mortensen, said that he would set me up with the best installation team and they would help with any service related matters, well it toll me many phone calls and a couple of text messages to get Mike to respond, and all he did was refer me to a 1-800 number.
Well after many calls I got ahold of Danny Nappier with Sears Homepro, and he sent out John Powers a subcontractor and owner of Statewide AC, who was very nice and his son was nice as well.
They installed a new thermostat due to the fact that the one they installed originally was not showing accurate temperatures.
Needless to say, after that things just went downhill, with the main issue being, I would set the thermostat at 71 degrees and my temperature in the game room and my bedfoom would range from 69 - 77 degrees, this is a 8 degree range of temperature in the same room and this would occur many times during the day.
I would check my external thermometer many times during the day, it over the course of a few hours the temp would go from as high as 77 and as low as 69, and this is not normal.
After many more emails, phone calls and I even sent them a excel spreadsheet where I kept a log of th range of temperatures over the course of 30 -45 days, they finally came back out and installed a remote sensor on the ceiling of my bedroom
You guessed it, this did not change anything, as an example just last night I set the temp to 71, before going to sleep my external thermometer was reading 71, then when I woke up at 11:30 pm it was reading 77, then when I woke up at 5:30 am to get up the temp was back to 71.
This is not normal for the temperature to range 6-8 degrees in the same room, many times during the night or during the day, really it should not range that much at all at any given time.
After many more emails and phone calls, one call where Danny Nappier hung up on me because he got mad, I received a letter from Charles Fernandez where he specically says, " We write you in regards to the outstanding HVAC issues we have ATTEMPTED to resolve for you." Key word is "atempted" and not "resolved",
Basically he is saying the are not going to come back out and get the system right, yes it was installed, but is not running like an AC unit should run.
Also received an email from George Glover and I quote " i spoke with my boss he said, "That we can not control the temp of every section of your home, he will be sending a do no more letter to you."
This validates the fact that they guys will NOT work to resolve the problem to make sure that the $8,500 unit they installed is working properly, but think they can send a DO MORE LETTER out and no longer be accountable to make sure their product is working properly.
If you are ever thinking about using Sears Homepro in Houston, TX @ 10055 Regal Row Suite 160, Houston, TX 77040, do NOT do it, because they are not trustworthy to complete the job to ensure that your investment is running 100% correctly, they will just send you a letter telling you that they will not service you any longer
Signed,
Do NOT use Sears Homepro
