Nicole
Ramsey,#2Consumer Suggestion
Sun, November 02, 2008
It's kinda funny the same display name posted 3 times, and the 3rd time ended up being Roger the manager himself. I work in retail. I have been a manager in retail before, but have reduced my hours to be a stay at home mom. I do see a problem with the way Roger handled himself. Yes the customer got a refund, but if it was within the 90 days that the warranty was for he deserved a full refund for a faulty product! And for a manager to act as if he has something better to do than deal with the situation at hand is completely disrespectful. I would never do that to a customer, not now, not back as a manager. And cracking fat jokes (even if it was aimed at yourself) is not good etiquette for a complete stranger. That is just common sense. I don't live anywhere near California so I don't know how this store is run, but I don't shop at our Sears in MN anyways because I have never received any form of customer service, good, bad or otherwise. This is just merely my observation from the posted incident and the rebuttals.
Rojillio
Roseville,#3REBUTTAL Individual responds
Tue, November 28, 2006
I can only say little about this so called website. Amazing, and good to see a place where people with little self esteem can vent. Sorry you felt jaded enough to slander my name. I would love to make it all right in your eyes, but unfortunately this website doesn't warrant the ability to retrieve your full name or any other information for that matter. Either way, it seems apparent that you (the cust)are too self-absorbed with having the ability to smear someones good name on the internet, rather than returning to talk to the store manager of that particular store. You comment that I "sat in my little office doing nothing". You really are someone with too much time on your hands. Next time have the intestinal fortitude to talk to me face to face. If I am such a "little man" what does that make you? After all, I was doing "nothing", so what kept you from walking a few steps and voicing your concerns? Maybe it's the fact that you were too tied to your Wifes hip and couldn't break away from the apron strings? People like you deserve so much better service than what you got from me. After all, I'm sure I would have gotten a big thank you letter and flowers from you for just giving away the store, like you expected. You got a full refund and more! And you still want me to look you in the eye, and blah blah blah, etc etc... You couldn't exagerate any more than this? I made a fat joke? Okay, I'm sorry if I hurt your feelings. I'm sure it was totally inappropriate and off color so much that you must have gasped for air after I said it. Please have a heart for people that are not as wonderful and upstanding as you. You sound like someone we all would like to live next door to. The Captain of neighborhood watch group, the one that calls the police everytime the dog barks across the street, someone that counts the cars that drive down "your" block. My gosh It's sad to say, but this is exactly what you deserve: a website to whine about your lifelong misfortunes. Also, thank you to the person that defended me. But you obviously wasted your time. Similar to what I just did. I just figured after I pulled this up on Google I would give it some sort of response. After all, I'm sure everything he says must be absolutely right. Right? Roger
Rojillio
Roseville,#4Consumer Comment
Thu, June 30, 2005
Aaron, Since you had the guts to put someones full name on this slander filled complaint, why don't you throw your full name out there for the world to see? After all, you get to sit at home and type away a statement full of hate driven comments. Let's see how well your name holds up in the public eye.
Aaron
Antelope,#5Consumer Suggestion
Fri, June 24, 2005
Is this too much to ask for? As someone who is in retail management, I noticed that you failed to address that what was sold to me was garbage and that when called on the carpet for selling garbage, the manager in charge didn't have the time of day to hear about it. You seem proud of the manager's response. This is how you would handle the situation? Years ago (over 15) I worked retail, and we would never deal with a customer complaint by leaving. On top of that, your assumption that I am a former employee of Sears shows me that you know nothing of what you speak. And on top of that, you like to make up facts to promote your view. A better answer seems to be to address the actual problem at hand, that they were and still are selling a product that breaks and can cause injury. This point was completely lost to you, correct? You don't mention this at all. Or do you also sell garbage and then ignore any complaints? "You were treated pretty fairly." Leave it to another retail manager to defend a defensless situation. Good for you. Do you feel better about yourself as a manager now? This was never about me having "a bad day," this was about being sold a defective product right from the start. What would you have done if I'd come to you with this problem. Would you have skirted off after 30 seconds? I'm getting a pretty good idea of what kind of manager you are by what you perceive as good customer service. Good customers pay your bills. That being said, when I purchase something and it breaks not once but twice, and when I try to file a legitmate complaint, am I no longer a good customer? I'd expect more, but maybe you need to teach us all a little more about what retail managers are all about.
Rojillio
Roseville,#6Consumer Suggestion
Wed, June 22, 2005
You sound more like a former employee taking your frustrations out on a total stranger. It sounds to me like this Manager actually gave you pretty descent service. A full refund and another $50 for a discount? That sounds fair to me. I too am in retail management and have had to turn people away on certain items that were seemingly unfair to the consumer. If you didn't contact the manufacturer and just felt like slamming a person to the mat because you were upset then that is your choice, but to totally slander a person because they didn't spend enought time listening to your complaints, or happen to not look you in the eye is just wrong. Retail Management is one of the most stressful jobs out there, you spend most of your days putting out fires and coaching those around you to do better. This is probably the reason you, out of all the other customers in a Sears store, didn't have that particular "on call" manager come right back to you. Maybe they were trying to help other customers in the same store. I think I would give the benefit of doubt to that Manager that you encountered and give them another chance. I'm sure they weren't out to get one over on you, or insult you. And if given the chance they would probably want to apologize for any misunderstanding. That is what I would want. If they made a fat joke about themselves it surely wasn't to insult you. It was probably an icebreaker to a bad situation and they were probably trying to get to know you. But if you're self absorbed in a simple joke then I understand. I guess some people expect the world when they feel ripped off. But from my reading this, you were treated pretty fair. Sorry you're so mad. But you got what you wanted and then complained about it. If you saw the Manager sitting in their "little office" then you should have said something to them. But do you know what the situation was with that Manager? Or what other issues they might have been dealing with? Maybe they were just having a bad day, like you. Sorry Aaron
Cory
San Antonio,#7Consumer Comment
Thu, May 19, 2005
Didn't I tell you. Welcome to the new s-mart. What's the big deal? s-mart will send the treadmill back to the mfg for credit. Will have lost probably a good, long time customer. Will lose thousands of dollars in sales over a lifetime. Will get MORE bad press and will continue to blunder. So what's changed?