- Report: #1080943
Complaint Review: Sears - Rochester New York
-
Author Not Confirmed
Why?
Sears
The Mall at Greece Ridge Center Rochester, New York, USA
Phone:
5857235300
Web:
Sears.com
Categories:
Business Rating:
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Sears Sears Holdings Sears Appliances are unreliable, Service lousey Rochester New York
I own 6 rental properties in and around Greece (Rochester) NY. I needed to replace a kitchen range in one of them and in the past found that 1 above the bottom of the kine would do. I was inn a hurry (can't leave a tenantwith a non working stove) so I went to Sears and bought one July 17 2012. It was delivered the following Saturday.
Last friday (8/30/13) my Tenant had a sump pump problem, and while fixong this she mentioned that for several days she had been lighting the range with matches. I checked and found that none of the igniters worked.
I went to Sears the next day to report the problem, and while the clerk was plesant, he told me there was nothinghe could do since it was over a year since purchase. He gave me a phone number for service.
SO I called and spoke with a number of drones who did not speak English as their primary language (I didn't think to ask what country tey were in) -- I went 3 levels up (Or maybe just talked to diffrent people) andthe answer was the same. 1 year and that's it!
Next dayI called my local store and spoke with the appliance manager -- he offered a $50 credit toward a service call, but I would have to pay for parts (He couldn't say how much, and past experience tells me it would probably be cheaper to buy a new stove). The store manager was to call me today, but as of this writing (almost 6PM) nothing.
I also wrote to customer "Service?" at Sears.com and was offered a 10% credit on a new appliance (Like I want another Sears appliance)
My tenant has beenGreat and I have no reason to suspect she abused the stove. (The sump pump was old and just wore out) -- I have read that the life expectancy of a range is about 10 years. I do not believe a 2 week extension of the warrentee is asking too much
SO given the attitudeof Sears, I cannot reccommend them, and will no longer consider them for any future purchases.
Consider the likleyhood of my needing several new appliances over the next few years, I believe Sears shot themselves in the foot.
2 Updates & Rebuttals
Jim
Rochester,New York,
Prolem Fixed
#2Author of original report
Thu, September 05, 2013
THANK YOU SEARS!!!
Sears Cares
Hoffman Estates,Illinois,
SearsCares
#3UPDATE Employee
Tue, September 03, 2013
Dear Jim,
My name is Edwin and I work with the Sears Social Media Escalations team. Please accept our sincerest apologies for the problems with your stove. We’d like to look further into your stove issue and have one of our dedicated case manager contact you to address and ensure proper resolution to your concern. Please send the following information – contact #, screen name (Jim), phone # used at time of purchase to [email protected]. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
