- Report: #268464
Complaint Review: Sears - Troy Michigan
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Sears
Sears Troy, Michigan, U.S.A.
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Sears Sears Maintenance Agreements Are RIPOFFS!! Troy Michigan
My wife and I bought a Refrigerator from Sears 6 years ago, we have a maintenance agreement on it. On Wednesday Evening after dinner, my wife went into the freezer for some ice cream and discovered the ice cream was actually soup. As was everything in the freezer had melted. We checked the refriderator portion and it was also not working. We called Sears that Wednesday evening and was told the earliest they could have someone out was on the following Monday. We told them that was unacceptable as we do not have another Refridgerator and have just lost more than $300.00 worth of groceries, as my wife had just gone shopping the previous day. He said he could set up an appointment for Friday. On Friday the Sears repairman came out at 5pm and said it was the compressor and that he would order the part and have it delivered to us in 3 days. Then someone would be back on the following Friday, in which my husband has to take a afternoon off of work, to meet the repairman. We asked what we were to do without a Refridgerator til then and was told we could go out and buy a small one or rent one. We can not afford a new refridgerator as we have medical bills from a emergency surgery and of course credit card bills. We were a bit pevved at this answer and went to the Sears store that we bought the unit from. The salesperson told us with a master protection agreement that we could rent a unit and to call a 1-800 number. Upon calling this number I asked why we had to wait a week for the part to arrive and why we had to rent a unit. Why Sears could not just reinburse us for the meals we have to eat out. We live in a 2 bedroom house which is 800 square feet and has no room for a second refridgerator on the first floor and to put a unit in the basement for a week or two seems unreasonable. Plus they never really gave us any information on where to rent a unit. Also why should we have too. I called them back on Saturday, and was told they would expidite the part, well we will see. Sears called back and talked to my wife later that morning and told her the same as they told me, earlier that morning and my wife told them that is still not acceptalbe. Customer service treated us good but the product and Sears are letting us down. At this time we are very unhappy with their sewrvice and will not go back for another product. We have bought all of our appliances from Sears: Stove, Refridgerator, Water Heater, Washer, Dryer, Gas Grill and Lawn Mower. At this point we are fed up. I will post another comment after we find out what happens.
Alan
Hazel Park, Michigan
U.S.A.
Alan
Hazel Park, Michigan
U.S.A.
1 Updates & Rebuttals
Mike
Brighton,Michigan,
U.S.A.
ma actually worked for you
#2UPDATE EX-employee responds
Thu, August 23, 2007
if you didnt have the ma you would of had to pay for the part and the 2 service calls and the labour to put the part in. the ma probably saved you money. Sears sells a lot of models and brands and to wait a week for a part is not to unreasonable. one thing Im not sure if you knew but with the ma you can recover up to 250 dollars of your food loss. I am one to say that thier ma prices are higher then most but they do fix almost any problem on products with very little exclusions.
