- Report: #979650
Complaint Review: Sheinside - Guanzhou Select State/Province
Reported By:
washingtonpa -
Washington, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sheinside
Guanzhou, Select State/Province, United States of America
Phone:
Web:
sheinside
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Sheinside china company Guanzhou, China
Nov 7 ordered a skirt from internet web site Sheinside.com and paid extra shipping so it would be delivered in 3-5 business days. Total $44.84. The product did not arrive for over 2 weeks. I have been trying to e-mail the company asking for a return authorization. A Monica Roy service rep finally answered my e-mail and informed me that I could mail it back to an address in China. I was stunned to find out that I had ordered from a company in China. The web site does not easily identify this company as being in China. There is no address of phone number to get in touch with a company rep. The return policy does not state that you will have to mail it back to an address in China. When I asked for a US address to mail the product back to..... The rep said since it would cost 35-40 US dollars to mail the product back to China, I would be better off keeping the product. No where on the product return policy does it state " Hey, we are not going to make it easy for you to return a product or easy to work with us....ultimately you will have to spend more in shipping the product back to us than the cost of the product itself." I will continue to try to find someone who can help me deal with this company....better business office, attorney general, state department, media etc. But, I know in the end..... I just got taken for $44.84 and will have to live with it...and throw the skirt in the garbage. Hopefully, no one else has this same terrible experience.
