Complaint Review: Silktown Roofing - Derby CT

Bad Bad Bad

My name  is Louis Nichole. I am a 70 year old senior citizen.

I filed a 250 page report and chronological file/ photographs  with the CT  DEPARTMENT OF CONSUMER PROTECTION...... against SILKTOWN ROOFING... for incompetence and poor craftsmanship. 

(  $120,000  was paid in full ....to which Silktown would not supply copies of their

" WORK ORDERS ".....to substantiate the work performed and dollars billed )

They did not live up to the SILKTOWN WARRANTY DOCUMENT provided  by them.

They falsified  a building permit. (against Town of Prospect Ordinances)

Roofing work was performed over   2 plus years .....by  a manager, Kevin.... who is "no longer with the company." Therefore Silktown takes  NO RESPONSIBILITY. 

 I have over $180,000 worth of damages...  performed  by this  manager and his staff..

I did not ask for financial settlement... only the  repair of the damages.

THEY REFUSED.

Here are quotes ...ON THEIR WEBSITE HOMEPAGE:

Silktown website stated in opening page….. 2018:

"We are all disappointed when we have a customer that is unhappy 

and we would appreciate the opportunity to make things right.

We pride ourselves for both Quality and Reliability - the traits our clients have told us were the most important factors in choosing us as their roofing contractor.When you do business with Silktown Roofing, you’ll know that service and quality workmanship still mean what they used to!

This quote has been removed from Silktown website after I wrote my first review

It has been replaced recently

"Silktown Roofing demonstrates the highest level of professional workmanship.

Our original values of quality workmanship and our commitment to customer service are still our top priority.

Silktown did not provide any remediation for their damages.

Therefore I placed my reviews on Google, Yelp and other websites

If one is ashamed of a complaint filed... simply   "MAKE THING RIGHT."..as their website states

That is what good  and accountable human beings do

Silktown had to respond to The  CT Dept of Consumer Protection tom my complaint.

They hired a  lawyer who did not do......" her do diligence"

She instead.... provided much misinformation and no REAL substantiation  in her complaint....no photographs, no Silktown Warranty documents....no substantiation to my over 250 page documents.

LEGAL SERVICE  is the kind of "CUSTOMER SERVICE "..... you can expect  if you decide to work with  Silktown.

Silktown has paid to  remove my reviews /public comment from their platform and their social media. Their  Title and Privilege.....demonstrates that they are above the law.

Customers should be vigilante  against businesses  who" buy censorship”  and  block the  freedom of speech of everyday consumers. 

They  are the very threat  to our democracy....let alone bad business practice.

These companies believe that money and power is their  birthright …and  customer service is interchangeable with the Almighty Dollar.

…....all in the name of Lady Justice. 

The Good news..... I am in negotiations with for a series  of major publishers and film companies who want to make my story heard....a kind of Erin Brokevich of the 20's.  

It is the true story about my home that was destroyed by fire.... and the 7 years of  bad  building contractors, bad suppliers ... who  built the entire house against CT Building Codes.

Add to that.... over  8 bad  major insurance companies and 30  Bad Attorneys who did everything in their power..... not to pay for the damages.

Remember the name ....Silktown.