Raspberi
Shorewood,#2Author of original report
Fri, December 11, 2009
Not once did any person at Simplx/DigitalDropship offer any kind of help to rectify this situation. I had quickly returned all the contracts (within a day) since I was excitied to get started and make some money asap. I did not receive anything back from them until a week later...they stated that I only had 3 days to get a refund from the time I sent them the signed contract. That is part of their scam. By the time I received any info to even make a decision on whether this was something that would help me, it was already to late to get a refund.
My circumstances are not much different than alot of people today. I thoroughly explained my situation because I needed to know that what I was spending my entire savings on was legitimate or not and also if it was what they claimed it to be. A Rip Off is a Rip Off...no matter how they try to justify themselves. The right thing to do is to refund the money if a customer is not happy...that is just good business. If they are as successful as they say they are then they should not have a problem refunding "ONE" disappointed customer.
DO NOT GET INVOLVED WITH EITHER OF THESE COMPANIES WHICH ARE BOTH PART OF THE SAME COMPANY.
Simplx Public Relations
Springville,#3UPDATE Employee
Thu, December 10, 2009
Simplx.com has been in business for over six years, and strives to provide the best dropshipping service possible. With this in mind, we will address each of the complaints/accusations in the order this individual has stated. Simplx values, respects, and cares about each customer who chooses to apply for or purchase our services.
Simplx services are designed to assist customers in dropshipping items and making a profit by doing so. Our system is a proven model, and many customers utilize our services each day and make money doing so. The salesman who spoke with this customer promised that our services worked and we had a refund policy to back it up. Our refund policy at the time was a 3 day refund policy. We have since extended that to 7 days. We also provide a Twelve (12) Month Money Back Guarantee, which ensures customers who are serious about using our services for a certain length of time. We stand by our services and our guarantees and fulfill on each of these.
The customer claims that he was promised that would be linked up with wholesalers, but we are very strict on making sure that customers understand our services allow customers to dropship products using online stores, not warehousing wholesalers. The actual word wholesale or wholesalers is not used once on the Simplx website, and it is not used by our sales representatives either. Our model of dropshipping provides customers with discounts at over 1,900 different merchants/suppliers, and these discounts are off whatever price is listed on these supplier's website. Some suppliers already discount products off the MSRP, and when adding the Simplx discount, incredible prices can be found using the Simplx model of dropshipping. Simplx has setup partnerships with several large, well-known companies through either their own affiliate network or through other 3rd party networks.
Simplx offers training/coaching to customers to assist them in using our services and sell products online. We provided these promised services to this customer, and they were assisted by an eBay powerseller, as promised.
This customer was outside of their refund policy, and felt that their personal circumstances should allow them to have the deadline listed in the refund policy extended. The customer had the documentation of this refund policy, read and agreed to it, and then asked that it be changed. We strive to provide the services and products which were promised to this customer, and the refund policy which the customer agreed to was followed in this situation. Again, we have since changed our refund policy to 7 days. We have also changed our system so customers receive their username and password immediately after sign-up is completed, allowing customers to fully utilize the 7 day period.
The reason PayPal sided with Simplx in this case is because they recognize what the customer was promised, and those promises were fulfilled. They also were aware of our agreement with this customer, PayPal recognized that this customer was beyond the deadline to receive a refund.
We express our concern and sympathy to the customer for their personal circumstances, but we will honor what the customer signed and agreed to.
Again, Simplx wants to provide the services or products which are promised, and is not trying to rip off any customers. Simplx values, respects, and cares about each customer and is not trying to scam any customer out of their money. Because we care about each customer, we encourage customers to provide feedback on their experience with Simplx. Customers can know that any feedback or complaints they would like to send to Simplx can be done so via email at [email protected] Simplx can usually provide responses to any complaints within 1 business day to any customer who submits a complaint at this email address. We are confident we can resolve your concern or complaint, even if we need to provide free products or services to do so.
Sincerely,
Simplx.com
Public Relations Department
Tel: (801)-623-6974
[email protected]