- Report: #227566
Complaint Review: SIRIUS Satellite Radio - New York New York
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SIRIUS Satellite Radio
1221 Avenue Of The Americas New York, New York, U.S.A.
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SIRIUS Satellite Radio ripoff faulty equipment horrible customer service New New York New York
I really enjoyed the SIRIUS servie which makes this whole ordeal more painful. My first radio broke a few months after I got it. I got a replacement thourh Radio Shack. Then a few months later that unit broke in the same manner as the first.
Now the nightmare begins.
So I called SIRIUS to get a replacement. They asked for my address and I was shocked to learn that despite calling a month prior they still had my old address on file. I changed my adress again and proceeded with my claim. Here is where I experienced something I've never experienced before, the customer service people told me there was no supervisor available to help me. So we just sat in silnce on the phone. They finally agreed to transfer me to a supervisors voicemail. Of course they never called me back. So i started it all over again the next day luckily I was able to find a supervisor.
They promised me one kind of radio within 10 days. Well, it never arrived, only to find out it was shipped to my old address of course. And it was a different radio than what they promised me! So I called again, and after many hoops I got a replacememnt sent overnight. This one, it didn't even work right out of the box. So I sent them back the replacement one and the old one. Now I have nothing. Despite receiving delivery confirmation of my return SIRIUS has no information about it they tell me.
Not only was it a customer service nightmare, but they ripped me off, I paid for a unit and because of theiur units not wokring I am left with ZERO well within the warratny period.
And the kicker, despite cancelling my account I keep getting e-mails and phone calls from them telling me about specials they have for valuable customers like me! LOL they are a mess and totally ripped me off.
Brian
Sherman Oaks, California
U.S.A.
Now the nightmare begins.
So I called SIRIUS to get a replacement. They asked for my address and I was shocked to learn that despite calling a month prior they still had my old address on file. I changed my adress again and proceeded with my claim. Here is where I experienced something I've never experienced before, the customer service people told me there was no supervisor available to help me. So we just sat in silnce on the phone. They finally agreed to transfer me to a supervisors voicemail. Of course they never called me back. So i started it all over again the next day luckily I was able to find a supervisor.
They promised me one kind of radio within 10 days. Well, it never arrived, only to find out it was shipped to my old address of course. And it was a different radio than what they promised me! So I called again, and after many hoops I got a replacememnt sent overnight. This one, it didn't even work right out of the box. So I sent them back the replacement one and the old one. Now I have nothing. Despite receiving delivery confirmation of my return SIRIUS has no information about it they tell me.
Not only was it a customer service nightmare, but they ripped me off, I paid for a unit and because of theiur units not wokring I am left with ZERO well within the warratny period.
And the kicker, despite cancelling my account I keep getting e-mails and phone calls from them telling me about specials they have for valuable customers like me! LOL they are a mess and totally ripped me off.
Brian
Sherman Oaks, California
U.S.A.
3 Updates & Rebuttals
Heather
Pictou,Nova Scotia,
Canada
response
#2UPDATE Employee
Thu, January 11, 2007
ok chuck, again, I am saddened to hear you are leaving. i think we all have had bad customer service at one point or another, BUT you are RIGHT. find out when your service renews, call the day before to cancel because it will renew on its anniversary date, and your credit card will be charged. again, I'm sorry to see you go, but i hope this info helps you.
Chuck
Midlothian,Virginia,
U.S.A.
Trust me...the service still stinks no matter what time of year
#3Consumer Comment
Sat, January 06, 2007
Sirius customer service gets a -3 on a scale of 1 to 10. from being on hold for 45 minutes for customer service, then the person not being able to speak english to getting double billed and having to get your bank to reverse the charges because sirius is too incompetant to do it themselves. when my subscription runs out later this year I will not renew (better make sure my credit card info is removed before then though!) bottom line....Sirius is great until you need to talk to someone, then it becomes not worth the hassle
Heather
Pictou,Nova Scotia,
Canada
response
#4UPDATE Employee
Sat, January 06, 2007
I am saddened to hear of your ordeal as I know this issue could have easily been resolved. It seems as though, according to your publishing date, you called during the christmas rush, and, at that time, we generally have the supervisors taking calls due to the high volume, so therefore the agents claim of no supervisors available to help is justified. Also, during the holiday season, we tend to over staff with agents to help with activations, and they generally arent trained to handle that type of issue. Having said this, your contact information should have been collected, and scheduled for a call back, and listed as "urgent". It is my hope that you change your mind in the future as I know for a fact this issue can be resolved in a prompt manner if you speak to the right people, and I know you would enjoy the programming.
