- Report: #205739
Complaint Review: Sleep Comfort Adjustable Beds - San Diego California
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Sleep Comfort Adjustable Beds
15950 Bernardo Center Drive Suite B San Diego, 92127 California, U.S.A.
Phone:
800-501-3433
Web:
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Sleep Comfort Adjustable Beds The company had me lie to customers for 2 years San Diego California
Seep Comfort Adjustable beds, hired me in 2004 to manage the Customer Service and Delivery department.The company had, at this time a limited lifetime warranty, and eventually by 2005 a lifetime warranty. All parts on the adjustable bed including the mattress,are covered 100%, purchaser ONLY pays shipping cost.But in all actuality, The company charges the customers for the COST OF THE MATTRESS.
Mattress cost can cost up to $1000 and then add on a $180 delivery charge. My job was to explain away these outrageous cost, avoiding at all cost BBB or advertisers AARP complaints, filed by the customer. If the customer caught on and filed a complaint, Tom Hosepian (1 of 2 owners)ONLY then, would instruct me to reduce the cost of the mattress.Sleep comfort's hardcopy files & Special order log,contains all of the above transactions.
Sleep Comfort adjustable beds web site is very misleading, and lands them in trouble daily. The BBB & AARP as well as the Attorney State Generals office have all contacted this company on the customers behalf.
Sleep Comfort offers a 90 day in home trial. They claim, all the customer needs to do is call us after the first 45 days return it, WE WILL GIVE YOU 100% REFUND NO QUESTIONS ASKED. This is not true and I actually have a recording of Stephan Tepper (other owner),scaming a customer, that was trying to return the bed.
The company does not want these beds back,and have actually given all profit made, back to the customer, apart from the actual wholesale cost of the bed, in order to avoid a restocking fee.
They also offer mattress swap for customers who may have been sold a mattress that doesnt quite meet there comfort needs. There is a very strong possability that they are refurbishing these mattresses and re-selling them as new. This information was provided to me by Vanguard Mattresses, Sleep Comforts mattress manufacturer.
Tammy
Escondido, California
U.S.A.
Mattress cost can cost up to $1000 and then add on a $180 delivery charge. My job was to explain away these outrageous cost, avoiding at all cost BBB or advertisers AARP complaints, filed by the customer. If the customer caught on and filed a complaint, Tom Hosepian (1 of 2 owners)ONLY then, would instruct me to reduce the cost of the mattress.Sleep comfort's hardcopy files & Special order log,contains all of the above transactions.
Sleep Comfort adjustable beds web site is very misleading, and lands them in trouble daily. The BBB & AARP as well as the Attorney State Generals office have all contacted this company on the customers behalf.
Sleep Comfort offers a 90 day in home trial. They claim, all the customer needs to do is call us after the first 45 days return it, WE WILL GIVE YOU 100% REFUND NO QUESTIONS ASKED. This is not true and I actually have a recording of Stephan Tepper (other owner),scaming a customer, that was trying to return the bed.
The company does not want these beds back,and have actually given all profit made, back to the customer, apart from the actual wholesale cost of the bed, in order to avoid a restocking fee.
They also offer mattress swap for customers who may have been sold a mattress that doesnt quite meet there comfort needs. There is a very strong possability that they are refurbishing these mattresses and re-selling them as new. This information was provided to me by Vanguard Mattresses, Sleep Comforts mattress manufacturer.
Tammy
Escondido, California
U.S.A.
2 Updates & Rebuttals
Sleep Comfort Adjustable Beds
San Diego,California,
United States of America
Disgruntled Ex-employee.
#2UPDATE Employee
Wed, December 08, 2010
Tammy was terminated for cause by the company on July 17th, 2006. This blog was posted by her 3 weeks after her termination. Sleep Comfort adamantly disagrees with the statements made by this disgruntled employee. Sleep Comfort adjustable beds has an excellent reputation and continues to maintain an "A" rating with the BBB. Additionally, we are registered with the FDA and the CA Bureau of Home Furnishings.
Our customer service department handles all issues with courtesy and within the terms and conditions of the contract. We are available to answer any questions over the phone prior to purchase, and our contract and policies are available on-line for every customer to review at www.sleep-comfort.com.
In addition, Sleep Comfort does protect its customers by offering every customer an un-prorated lifetime warranty, a 90-Day mattress firmness swap, and a 90-day money back guarantee. Sleep Comfort honors these policies and always works within the policy terms which are clearly stated in writing on the order form.
Sleep Comfort is one of the largest sellers of ajustable beds. We are highly respected and maintain an excellent reputation with the thousands of bed owners we sell each year. It is unfortunate that any one person, especially a disgruntled ex-employee, would try to be so harmful to a good company with a great product.
Customer Service - Vanguard Mattress Corp.
Brea,California,
U.S.A.
NO AFFILIATION BETWEEN VANGUARD MATTRESS CORP AND SLEEP-COMFORT.COM
#3UPDATE Employee
Wed, August 05, 2009
Vanguard Mattress Corp. is not affiliated in any way with Sleep-Comfort Adjustable Beds and did not make the comments to "Tammy" the former employee of that company. www.vanguardmattress.com
