Freddy
Irvine,#2REBUTTAL Owner of company
Wed, July 01, 2009
I sold the bed in question to Ms. Robin Johnson. She received the exact bed she ordered. However, we do all we can to ensure the satisfacrtiob of ALL CUSTOMERS. This is just an update to let you know she received a full refund of of purchase price.
Rosalyn
Mansfield,#3Consumer Comment
Sun, April 26, 2009
This company is selling on EBay now! The seller id was bigonegk. They are also using a store front called Click N Sleep. I almost bought a bed from them, but decided to look into the manufacturer and see if others had bought this bed. That's when I found this site and other negative comments regarding the company. Also, I have been in contact with the company and low and behold, the response was from a "George." Humm, I thought, is this the same person? Well, I'm not taking the chance. Here is the link to the auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200314453992&ssPageName=ADME:X:RTQ:US:1123 Ebay item number 200314453992 Thought you might want this information for your case regarding Sleepinergy. The way some companies change names and venues, I hope this helps!
Rosalyn
Mansfield,#4Consumer Comment
Sun, April 26, 2009
This company is selling on EBay now! The seller id was bigonegk. They are also using a store front called Click N Sleep. I almost bought a bed from them, but decided to look into the manufacturer and see if others had bought this bed. That's when I found this site and other negative comments regarding the company. Also, I have been in contact with the company and low and behold, the response was from a "George." Humm, I thought, is this the same person? Well, I'm not taking the chance. Here is the link to the auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=200314453992&ssPageName=ADME:X:RTQ:US:1123 Ebay item number 200314453992 Thought you might want this information for your case regarding Sleepinergy. The way some companies change names and venues, I hope this helps!
Robin
Vallejo,#5Author of original report
Fri, January 16, 2009
Crystal I was not aware you wrote an up-date untill now, but I thank you so much for the information. The information will be used to help other victims... Again thank you from the bottom of my heart. Keep your eyes open for the six Sleepinergy photos I just e-mailed to the Rip-Off Editor. I hope the Editor has time to post them soon.
Robin
Vallejo,#6Author of original report
Mon, December 01, 2008
I will not waste time responding to Sleepinergy's rebutal. Instead I am in the process of sending Rip-Off Report my Sleepinergy photographs. Sleepinergy said I'm Unfair, Deceptive & Fail to address the facts... I'll let You decide for yourself who's Unfair, Deceptive & Fails to address the facts... I hope anyone that has a problem againt a merchant will file a complaint with the Attorney General's office.The Attorney General does not represent individual citizens in legal matters but can bring lawsuits for violation of California law on behalf of all the people of California and will retain your consumer complaint in their files. Your complaint is important and can help other consumer(s) in the future. Many people do not know about Department of Consumer Affairs. Beside filling a complaint with Attorney General's office I also filed a complaint with the Consumer Affairs office. Consumer Affairs had an inspector contact me and she was a big help... You really need Consumer Affairs on your side when dealing with a deceptive merchant... I Just want to say Channel 7 on your side was also outstanding in helping me deal with George Klause...
Freddy
Irvine,#7REBUTTAL Individual responds
Wed, August 27, 2008
It is truly sad that Mrs. Robin Johnson must lie and distort the truth about her purchase of a Sleepinergy bed. The beds that we sell are top quality German made beds that have won, "Product of the Year" at "Interzum" in Colonge, Germany. Many consider these the finest beds available in the United States today. Over $7 Million and four years went into the developmant of these Sleep Systems. They are expensive and command a high price. All beds come with a 20 year warranty and a 2 year full replacement guaranty. All our beds are made to the exact same demanding specifications.The latex/foam core that is in every bed was choosen after extensive testing and development. It is designed to give absolute comfort. The bed Mrs. Johnson received is constructed the same way each of our beds are made. We use only the highest quality materials. After sleeping on her bed, Mrs. Johnson called our office to demand a refund saying she did not like the feel of the bed. When she was told we will be happy to visit her home and do anything we could to make her happy, including replacing her bed with a new one, she became irrate and hung up the phone. After filing a dispute on her credit card (which she lost) she agreed to have a service technician come to her home to replace her bed. She confirmed an appointment for June 23rd 3:00pm - 6:00pm. Our service technician drove 6 hours to help Mrs. Johnson. When he arrived, she showed him the bed and then refused to let him replace it with a new bed. She then bacame verbally abusive and kicked him out of her home. Although we stand by our products and have done all we resonably could to help Mrs. Johnson, she refused and thwarted every attempt we have made to be of service to her. Instead, she has defamed our company, and decided to take to the air waves instead of allowing us to be of service to her. Never the less, even at this late date, we are still willing to help her by replacing her bed.
Crystal
DOWNEY,#8UPDATE EX-employee responds
Tue, August 05, 2008
I am very aware of what has happened to you unfortunetly as you know your not the only one that this has happened to. Just to give you alittle more information you are correct George Klause is not the only owner Tim Holleman is also one of the owners. John Lovitt is the owner of Ergo-Pedic Sleep Systems he also has a store front in Tracy, CA One thing that I have learned abot John Lovitt is that he is a great con man. He is also very smart because what ever he rips people off for can never really be taken from him because he has nothing in his name for example for store in Tracy called Brightside Mattress located at 3200 Naglee Tracy, ca 95304 is in his mom's name and I believe his brother Richard but the whole family is actually aware of all the fraud that has been commited. Tim Holleman a fireman who of all people we would normally trust is aware of what is going all though he may claim he doesn't he does. Should I happen to receive any further information for you I will definelty try to help you out.