Noname
Westport,#2Consumer Comment
Mon, June 29, 2009
The kingsdown mattresses that are delivered to consumers are not the same mattresses exhibited in the stores. Don't disparage the victims: no doubt they DID try the mattresses and believed these were comfortable. My husband and I were very impressed with the mattress we tried in the store but we are wary because of all the complaints. Having said that, it seems that most every mattress has its critics. It's very hard to know which one will hold up and which won't. In this case though, it really does seem that too many kingsdown mattresses fail prematurely. I would advise the original poster to file a complaint with his state consumer protection agency and also to file a small claims complaint. Sleepy's should be accomodating people who make complaints without forcing them to resort such measures. Sending inspectors whose sole purpose is to deny warranty coverage shows bad faith and only strengthens a case seeking refund.
Exec. Asst W/sleepy's
Robbinsville,#3UPDATE Employee
Wed, June 10, 2009
Good Morning Bill- My name is Jackie and I work with one of the executives at Sleepy's. It was very disappointing that we have not been able to provide you with a satisfactory resolution. It is my hope you will allow me to get all the facts and give us a chance to rectify the problem. Please contact me at 1-800-SLEEPYS Ext. 2355.
Inspector
Tobyhanna,#4Consumer Suggestion
Mon, May 04, 2009
Did you not read the other reports here before you spent $3500+ on a mattress? Next time don't fall for that "body diagnostic" crap. lay down and if it feels good, buy it. These gimmicks do not make the mattress worth $3500+. They all seem to have the same problem, sagging, and Sleepy's has not done anything for them. "Here to assist" keeps showing up but, I think that is just for show. After all, why are they now so willing to "assist" when they didn't care before? If you do pull a new mattress (the only solution possible since you cannot repair a mattress) out of their tight little fists, please come back and let us know. There is a new Sleepy's store opening in my town but, after doing a little research, I won't be buying there. Maybe they were a good store in the past. Another example of a big chain store getting greedy.
Deana
Bethpage,#5UPDATE Employee
Mon, May 04, 2009
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC