Nicholas
Morgan City,#2Author of original report
Tue, November 09, 2004
Since my complaint, I have gotten part of the matter resolved. After threatening a lawsuit against their corporate office (SkillSoft), I was able to get the contract nulled. My next project is to try and get my $200.00 back. I had written a second letter to Mr. Greg Porto, Executive Vice President of Administratio of SkillSoft. I had explained to Mr. Porto that when I had sent him the first letter dated August 26, 2004. At the time, there were only six complaints filed with the Pinellas County DOJ aginst them (including mine). As of the date of the last letter, October 14, 2004, there were sixteen complaints filed against them with the Pinellas County DOJ. Now, doesn't that seem like a bit of a problem? I had finally called Mr. Porter again to see if he had received my letter. He stated he did and had forwarded it to the Smart Certify division. I had told him I still had not been contacted. He contacted them and within a couple hours or so I had received a call from Ms. Jennifer Rohrbough, Executive Assistant. Ms. Rohrbough stated that I would not receive a refund because I had been givin CDs as poart of the package. I explained that I was never told anything about receiving CDs nor had I ever received the CDs. She then changed her story to the statement that I would not receive a my refund because my contract was cancelled in good faith and that I myself had not fulfilled any part of the contract. Firstly, why the changing of stories? That is a common tactic used with Smart Certify when their lies don't work out as they'd like them to. Secondly, just because I allegdly did not "fulfill" the contract, that constitutes them stealing my money? They never stated that they would keep the $200.00 as ground for cancellation of the contract. The paper I received from them stated that the reason they cancelled the contract was because of "technical difficulty" with the software and that no one was at fault. I then called Mr. Porto back and explained the situation and asked if anything would be done on the part of SkillSoft. He explained that they leave those issues in to the hands of the Smart Certify division. I told him that was their problem. They are letting Smart Certify division run amuck. You don't have to have an MBA degree to realize that when you have a large number of complaints on a site like ripoffreport.com and 10 more complaints being filed against your division in less than two months with the DOJ that there is something wrong. I urge as many people as possible to file complaints with the Pinellas County Department of Justics, send letters to Mr. Greg Porto, send letters to the CEO and other big wigs at SkillSoft, file a complaint with the Florida Attorny General's Office, and even file a complaint with the BBB. I myself have lost a bit of faith in the BBB since I have noticed a few of my complaints seemed to be just ignored by them. But there are many out there whom look at those reports and if they see a good number of complaints, maybe it might light a fire up someone's butt. My next step is to contact the CEO and CFO with the full details of how their company is being run. I have provided the addresses below so that you can file the complaints. Pinellas County Department of Justice 15251 Roosevelt Blvd., Suite 209, Clearwater, FL 33760 (727)464-6200 FAX (727)464-6129 http://pubgis.co.pinellas.fl.us/consumer/submitbusiness.cfm You can also send the complaints to [email protected] To send a letter to Mr. Greg Porto: Attn: Greg Porto SkillSoft Corporate US Headquarters 107 Northeastern Blvd. Nashua, NH 03062 You can also call 603-324-3000 and use the dial by name directory to contact Mr. Porto at SkillSoft. Below is the address of Skillsoft as was posted above. But, please change the "Attn:" name to one or all of the following: Charles E. Morgan (President) Jerald A. Nine (Exec. Vice President) Colm Darcey (Exec. Vice President) Thomas J. McDonald (CFO, Exec VP, Secretary) SKILLSOFT CORPORATION 107 NORTHEASTERN BLVD NASHUA, NH 03062 You can file a complaint with the Florida Attorney General's Office at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes . For those that prefer snail mail, you can submit your complaint to the address below. You still have to fill out a form which can be obained here (which is in adobe acrobat form): http://myfloridalegal.com/consumercomplaint.pdf Office of the Attorney General PL-01 The Capitol Tallahassee, Florida 32399-1050 Telephone: (850) 414-3990 Toll Free within Florida: 1-866-966-7226 Finally, the BBB, www.bbb.org. I hope that most of these addresses and URLs make it to the finaly post.