- Report: #1216681
Complaint Review: smith - Internet
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Author Not Confirmed
Why?
smith
Internet, USA
Web:
taxact.com
Categories:
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smith TaxAct falsely advertised its product as "free filing" On internet Internet
I have used TaxAct for several years to file my yearly Federal Income Tax returns and its online filing s/w is ok even though at times it was a bit redundant. This year 2014 and last year 2013, TaxAct started to implement fees to use its service but without letting us know upfront that it has changed its policy.
TaxAct advertised as a free filing service but in reality it was a charge service. To file your tax return either online or using paper filing, you still have to pay a fee of $12.99 charge as of online filing. There was no indication whatsoever regarding about its attempt to trap the tax filers in paying the fee at the end of the filing process. Usually, tax filers had to pay the demanded fee from TaxAct or he/she can not file its tax return online or even print it out. With that much of time invested in preparing the tax return, most of us will give in to TaxAct's demand and pay for it with an unhappy feeling that we have been deceived by TaxAct.
From now on, I will not use TaxAct anymore. I am done with its antic.
