Complaint Review: Social Ivy Media - Clearwater Florida

THE COMMENTS CONCERNING WWW.CREDIT1SOLUTIONS.COM WEBSITE AS COMPLETD AS SAME AS WHEN WE LEFT SOCIAL IVY MEDIA IS INACCURATE. WE HAD NO CHOICE BUT TO LEAVE WHEN WE DID. AFTER 10 OF A PAID IN FULL 12 MONTH CONTRACT BUILDING ONLY A WP SITE, THE DEVELOPER SOICIAL IVY MEDIA AND ITS OWNER DION DELAUDER CONTINUED TO DRAG OUT THE WP PROCESS. JUST GETTING A TYPO FIXED WOULD TAKE 4 TO 7 DAYS AND UNFORTUNALTY WE HAD MONTHS OF THOSE CORRECTED DUE TO HIS ON STAFF'S ERRORS.  SINCE LEAVING THIS COMPANY AND HIRING SOMEONE ELSE THE FOLLOWING DAY, WE HAVE LEARNED AND REVIEWED HOW A WORDPRESS TYPO ONLY TAKES 1 TO 2 SECONDS TO UPDATE.  UTILZING THE WP ADMIN FEATURES HAVE BEEN INVALUABLE TO WITNESS DATE STAMPED AND TIME WORK AND BY WHOM. MOST OF DION'S IN HOUSE TEAM WE BELIEVE WORKING ON OUR WEBSITE HAVE BEEN OUTSOURCED FROM INDIA.  WHICH IS SCARY SINCE HE HAD OUR ADMIN DATA Tied to some SENSITIVE INFO.

AS FAR AS WEBSITE DESIGN, THE OWNER DION DELAUDER OFFERED OUR OFFICE A JOB IN GRAPHIC DESIGN DURING THE DEVELOPMENT, SAID WE ARE BETTER THAN ANYONE HE HAS, THAT WE PRETTY MUCH DESINGED THE ENTIRE SITE.  THE ONLY REASON WE EVEN GOT INVOLVED WITH THE DESIGN, BECUASE WE HAD TO, HE WOULD NOT.  AL OF THE WEBSITES MATERIALS WERE WRITTEN BY CREDIT1SOLUTIONS.COM HOWEVER DION was trying to tag line them as a credit to social ivy media

THE FIRST 3 MONTHS WE HAD NOTHING, THE LAST 3 MONTHS HAD SAME AS THE LAST 4.  IF YOU ARE GOING TO DO BUSINES WITH Socialivymedia.org, PLEASE FEEL FREE TO CONTACT OUR OFFICE FIRST. WE HAVE NUMEROUS EMAILS, PHONE RECORDINGS TO EVAULATE, AND PRIOR TO ANY INVESTMENT WITH THIS COMPANY.  HE TOLD US OF A STORY WHERE a credit repair website crm company invited him to a boot camp to help others in the credit repair space requiring a website and how they did him dirty and canceled him week prior. We followed up with its owners and learned that Dion is a fraud and luckily they learned of it before his appearance. Buyers Beware.

AS FAR AS DION'S COMMENTS PLAYING MR NICE GUY. BUYER BEWARE.  We have had several business's help us over the years work on websites, landing pages etc... Materials, at least they completed the work and it still works. THIS COMPLAINT IS NOT A FINANCIAL ISSUE, LOSING 5 TO 7, OOO DOES NOT FEEL GOOD BUT IT’S MINIMAL COMPARED TO WHAT DION AND SOCIALIVYMEIDA REALLY COST US.   "TIME" Your dollars can be replaced but not your time.

I take personal this attempt to tarnish our goods name.

This is the ONLY negative review anywhere and I don’t believe it’s accurate.

My self, the clients dedicated project manager, and our whole team went above and beyond and then some on this project.

From our internal assessment based on the data, the project delays are due to the client not providing all of the correct information in the beginning, coupled with almost daily revision request to incorporate the clients latest whim.

If you look at the documentation attached, you will see that, I as the owner, was personally in constant contact with the client to help guide the prossess. This does not include the client’s almost daily communication with his project manager and the team.

You will also see the shared folders with the clients revision uploads and a small selection of what each include. 20-30 screenshots and scribbles and new text for sections of the site. We requested all of the information at the beginning of each project. Being given new content and asked to redesign sections over and over is not how we usually operate but because this project had dragged on and on, we tried to please the client by continually making the requested edits instead of keeping the project in scope. 

Every client isn't a good fit and I take responsibility for not seeing the warning signs before agreeing to work with this client. Based on the history of his experiences with other developers that he himself told me about, and our experience with him never being happy tells me he isn't a good client, in my opinion.

WARNING SIGN ONE -

When we took on this project, the client said he has had a bad experience with "every developer" he's worked with. The last one was in house and on salary and was "not able to meet his needs".

WARNING SIGN TWO -

We were given 4 different half completed websites to use as the set up for the project. The client wanted to incorporate different elements from each. As the project progressed, his new vision shaped the almost daily revision requests.

Even until the end of the project, we worked diligently to appease the client having direct and personal meetings with myself and the team literally to exhaustion.

See the attached email he sent in October where he himself says how I’m a “man of my word” and that I “came through”. Also see his one of hundreds and hundreds of requests in the email.

At the end, we took the client’s website live on the domain that was requested at the beginning of the project.

AFTER the project was completed and the website was life and perfect on the correct domain, the client requested we move clone it to another domain so he could avoid an additional hosting fee by canceling one. Even though this was not a service that was included in his original purchase and we would normally charge for this, I said we would just do it for him, again, my fault trying to please everyone.

When we tried to clone the site to the other domain, we encountered several errors on his server side because of the 3 additional half sites sitting in the same folders that he did not want to delete. When the team, and even myself failed to be able to clone the site to the other domain, I recommended he contact GoDaddy, his hosting provider, and have them do it as it is their server and would be simple for them.

Two days later, I received an email saying that the links were broken and he was upset. Upon investigating, we found that he had someone move the site to a completely different domain name and did not update the website pages or links. If you are familiar with Web Dev then you know this must be done anytime you change domains or the links will redirect to the site where it was created on.

Even after seeing this review, I still emailed the client to explain why the links seem to be “ broken “ and how to fix it. He has now placed the site back on the original domain and it look great! Go see for yourself! http://credit1solutions.com/

 We delivered everything and then some and he has every bit of what he paid for and more. Because of his constant revision request, the project drug on for almost a year and the project is in the red for us based on our price and the time and resources allocated to the project. He actually cost us money…..

Needless to say, he believed that this was our fault. A week later I get an email from this website saying we have a negative review…

Please look at our Facebook and Google reviews. We also have a proven track record of case studies on our website.

Sometimes, you have to turn clients away. Lesson Learned.

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