- Report: #178150
Complaint Review: Sony Pictures Entertainment Inc. - Internet
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Sony Pictures Entertainment Inc.
www.sonypictures.com Internet, U.S.A.
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Sony Pictures Entertainment DVD replacement policy is BUY IT AGAIN Nationwide
Not long ago I bought The Adventures of Milo and Otis on DVD. My daughter has cracked the disc. Since I have already paid for the title--and since the entertainment industry has made it technically impossible for me to make a perfectly legal backup copy--I would expect that Sony Pictures would have a program in place to replace the disc for a nominal fee. However, this is not the case according to the email I received from Customer Relations: "Unfortunately, our Company Policy does not include the replacement of product due to damages of this nature."
I should not have to buy any DVD title again to replace a damaged disc. For a reasonable fee, such as the $6.95 that Disney charged when my daughter got her hands on Dumbo, Sony should be ready to replace the disc. As I already stated, I would have made a backup copy of it, but companies like Sony apparently want to have their cake and eat it, too. I refuse to pay full price again just to have a disc replaced.
Daniel
Racine, Wisconsin
U.S.A.
I should not have to buy any DVD title again to replace a damaged disc. For a reasonable fee, such as the $6.95 that Disney charged when my daughter got her hands on Dumbo, Sony should be ready to replace the disc. As I already stated, I would have made a backup copy of it, but companies like Sony apparently want to have their cake and eat it, too. I refuse to pay full price again just to have a disc replaced.
Daniel
Racine, Wisconsin
U.S.A.
