- Report: #1426728
Complaint Review: Sony Playstation -
Reported By:
Beth -
Wyoming, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sony Playstation
United States
Web:
Support.us.playstation.com
Categories:
Business Rating:
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Sony Playstation Denied refund for automatic membership renewal I was not aware of for son who died 2 years earlier. Nationwide
I disputed a claim I noticed on my credit card in November 2017 for $64.41made to PlayStation. My son Kyle used a PS4 and had a PlayStation account. My son died by suicide in 2015. I was unaware of this automatic membership renewal. I contacted Sony, thinking that someone was using his account. PlayStation said that it had been too long since the charge was made and they could not refund any of the membership charge even though nobody will be using it or has used the membership for 2 years. It took my so long to contact them because it took 2 months for the bank to deny our disputed claim. I informed PlayStation that they have collected 3 renewal memberships for an account for someone who died. They informed me that there was nothing they could do except cancel the membership renewal from here on forward. I am completely disappointed in this company and the lack of decency they showed me. Shame on Sony.
