Carol
Houston,#2Consumer Comment
Sun, October 31, 2004
I was an i.d. theft victim, too. SWB set up a fraudulent phone account in my name with my SSN because someone simply called SWB, said they were me, and with no further verification, SWB set up service. I didn't even know this was going on until they billed me at my real number/address when the fraudulent account went unpaid. (I have all the documentation of the ordeal.) SWB turned me over to a credit service and cut off my phone service. I couldn't get new phone service with anyone else because SWB wouldn't release the line, and eventually I had to move. SWB never talked to me about it again. In fact, it was the credit service that informed me in July 2004 that forgery had been proven and the case was closed. So the point is, I now have caller verification with anyone I have any type of account with. And it certainly was inept of SWB to set up an account just because a person merely calls and says they're who they are without further verification. What a stupid way to do business in this day and age. Needless to say, I will never use SWB again for anything and I let everyone know! Thank you Rip Off Report for the opportunity to spread the word! And sorry for anyone else who has had problems with this most inept company.