- Report: #133497
Complaint Review: SOYO Rebate Center Tigerdirect.com - Diamond Bar California
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SOYO Rebate Center Tigerdirect.com
1142 S Diamond Bar Blvd. #507 Diamond Bar, 91765 California, U.S.A.
Phone:
909-2922500
Web:
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SOYO Rebate Center, Tigerdirect.com ripoff Diamond Bar California
Here is a copy of the letter I sent to Michael Toupin at Tigerdirect. I also sent one to Tigerdirect's president, Carl Fiorentino. This was about a week ago. As of today there has been no response. I have exhausted every route other than this to get my rebate, so here goes. I believe it tells my story pretty well:
Dear Michael,
My dealings with Tigerdirect and your vendor SOYO have been nothing short of a nightmare. I bought a SOYO barebones kit from Tigerdirect in June 2004 that included a $50 mail-in rebate. I mailed in the rebate on 6/4/04. SOYO did not acknowledge receipt of my rebate documents until November 2004, at which time I was informed that the check would take about 2 weeks to reach my house. I waited and waited. I sent numerous unanswered emails to SOYO, and even called their toll telephone number where I would stay on hold for dozens of minutes at my cost to be transferred to a rebate line that will not answer or take messages because the "mailbox is full"? I have wasted my own hard-earned money on these calls.
I continued to send unanswered emails to SOYO regarding my rebate, and even sent a couple to Tigerdirect corporate, in hopes that you guys could make your vendor, SOYO, do the right thing and send me my rebate. Then I found an email address on a consumer advocacy website for [email protected]. He stated about 3 weeks ago that my rebates had been mailed and to check back in 2 weeks if not received. 2 weeks came and went and I emailed him again. He replied this time to wait 90 day for my check until inquiring again. He wants me to wait 1 year for my rebate check. It's already been 9 months, isn't that enough?
I have been a computer enthusiast for about 10 years, and build computers for my friends, family, and myself as a hobby. I spend several thousand dollars per year on computer parts (power supplies, drives, MBs, CPU's, monitors, printers, etc.) and I often do business with companies I am unfamiliar with based on the lowest price, often including a mail-in rebate. I have dealt with dozens of companies and literally HUNDREDS of mail-in rebates. Of course, I understand that rebates occasionally have snags, we are all human beings and there are many variables involved in any situation. However, the situation I have experienced with your company is a first for me. I have never waited 3 quarters of a year for a rebate, and I must confess this experience has left a bitter taste in my mouth. I have not received my rebate from 9 months ago, and as a daily reminder, I have a 9 month old broken barebones computer system staring at me next to my workbench.
I sincerely hope that you can help me with my current problems with your vendor. Any help would be sincerely appreciated.
Thank You,
Robert
Dallas, TX
Bob
Dallas, Texas
U.S.A.
Dear Michael,
My dealings with Tigerdirect and your vendor SOYO have been nothing short of a nightmare. I bought a SOYO barebones kit from Tigerdirect in June 2004 that included a $50 mail-in rebate. I mailed in the rebate on 6/4/04. SOYO did not acknowledge receipt of my rebate documents until November 2004, at which time I was informed that the check would take about 2 weeks to reach my house. I waited and waited. I sent numerous unanswered emails to SOYO, and even called their toll telephone number where I would stay on hold for dozens of minutes at my cost to be transferred to a rebate line that will not answer or take messages because the "mailbox is full"? I have wasted my own hard-earned money on these calls.
I continued to send unanswered emails to SOYO regarding my rebate, and even sent a couple to Tigerdirect corporate, in hopes that you guys could make your vendor, SOYO, do the right thing and send me my rebate. Then I found an email address on a consumer advocacy website for [email protected]. He stated about 3 weeks ago that my rebates had been mailed and to check back in 2 weeks if not received. 2 weeks came and went and I emailed him again. He replied this time to wait 90 day for my check until inquiring again. He wants me to wait 1 year for my rebate check. It's already been 9 months, isn't that enough?
I have been a computer enthusiast for about 10 years, and build computers for my friends, family, and myself as a hobby. I spend several thousand dollars per year on computer parts (power supplies, drives, MBs, CPU's, monitors, printers, etc.) and I often do business with companies I am unfamiliar with based on the lowest price, often including a mail-in rebate. I have dealt with dozens of companies and literally HUNDREDS of mail-in rebates. Of course, I understand that rebates occasionally have snags, we are all human beings and there are many variables involved in any situation. However, the situation I have experienced with your company is a first for me. I have never waited 3 quarters of a year for a rebate, and I must confess this experience has left a bitter taste in my mouth. I have not received my rebate from 9 months ago, and as a daily reminder, I have a 9 month old broken barebones computer system staring at me next to my workbench.
I sincerely hope that you can help me with my current problems with your vendor. Any help would be sincerely appreciated.
Thank You,
Robert
Dallas, TX
Bob
Dallas, Texas
U.S.A.
