- Report: #311209
Complaint Review: speedypin.com - Nationwide
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speedypin.com
www.speedypin.com Nationwide, U.S.A.
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speedypin.com Don't buy phonecards from them. Wrong advertised minutes and connection charges. Rip off. speedypin.com Internet
Don't buy any phonecards from this website. They happen to advertise the lowest calling rates on their phone cards like "Just Call" - India only 4.5 cents a minute on cellphone, with 1 minute rounding and no connection charges. But in fact, they are ripping off the minutes. I purchased $5 x 4 = $20 phone cards and when I timed my first call on stop watch, I called for 6 min. 56 seconds. It instead took 11 minutes off. And also they have connection charges, which the falsify in their advertised prices. Your balance and minutes ripped off even when the other party is not even ringed. I tried calling their customer service, but no response. They don't have any physical address given on the website, not even the city name. I'm regretting to buy from their website. Don't do the same mistake.
Raman
Encino, California
U.S.A.
Raman
Encino, California
U.S.A.
2 Updates & Rebuttals
Raman
Encino,California,
U.S.A.
It will take time...
#2Author of original report
Fri, April 04, 2008
As per the comments of rebuttal left to my ripoff report, I called Eric to resolve the issue, he get me transferred to customer service. Spoke to Nicholas and explained him about the rip off of minutes, I got for purchasing the Just Call phone cards from them. I also reminded Nicholas, the comments left by Eric on RipOffReport.com as rebuttal, regarding 100% gurantee of advertised rates. As requested, I gave the pin number of unused phone card (Just Call) and the numbers I dialed "to"(destination numbers) from the used phone cards to Nicholas. In response, Nicholas told me that he will look into the details and it will take some time to resolve the issue? I asked how long?, I got an answer, he doesn't know how long...
Eric
El Cajon,California,
U.S.A.
SpeedyPin.com Phone Cards - 100% Phone Card Guarantee
#3UPDATE Employee
Thu, March 27, 2008
Dear Mr. R, My name is Eric Itzkowitz, and I am the Marketing Manager at SpeedyPin.com. Thank you for reporting your experience with the Just Call Phone Card. First and foremost, I apologize for the confusion and frustration you've likely endured due to the experience you've described. We will resolve this matter for you. Second, we've offered a 100% Guarantee since the day we opened our virtual doors online nearly a decade ago. Our guarantee ensures that ALL of our customers get the prepaid minutes advertised on our website. Third, our in-house customer support contact information is accessible from EVERY page within our website via the Contact Us link in the site footer. We also display our customer support phone number on all interior web pages within our website. I'm sorry you did not see this. To help, here is our in-house customer support contact information, and mine should you wish to contact me directly. Customer Support Phone: 1-866-290-3083 Email: [email protected] SpeedyPin, LLC 480 N Magnolia Ave #107 El Cajon, CA 92020 Again, we're are ALWAYS available to help our customers. Eric Itzkowitz SpeedyPin.com Phone Cards Phone: 1-877-746-6322 x102 Email: [email protected]
