OlgaV
West palm beach,#2Author of original report
Mon, October 08, 2012
When I filed my ripoff report I had only contacted the people at the dealership but not the actual management team at the company. If I had contacted them, I am sure no report would have been filed in the first place.
Spitzer has paid for all the repairs in full and the repair was done a Lexus Dealer. Larry from Spitzer spared no expense and took care of the situation in under a week.
Victor Vella
Cleveland,#3UPDATE Employee
Thu, September 27, 2012
Olga,
I apologize for one your frustration and two a delayed response!!!
My name is Victor I am the E-Commerce director here at Spitzer Auto Group, I did speak with Jeff the manager at Spitzer Akron and he mentioned you guys were trying to work something out.
We appreciate your business driving all the way from Florida to Akron Ohio!!!
As an auto group we strive to get quality cars that our customers desire and to price our cars well under market, providing deals to customers no matter where you're located.
While that is important, I realize and hear your frustration, please do me a favor if you have not been able to resolve the situation and would like to further pursue it please reach out to our corporate office and ask for Larry.
You can reach him at (440) 323-4671. If you would prefer to send me your contact info and I will have him reach out to you as well.
- Victor V.
OlgaV
West palm beach,#4Author of original report
Tue, September 18, 2012
The point that I was trying to make is that the issue happened within 30 mins after I left the dealership, I figured they would stand behind their product without any hassle.
To answer your question, the car was bought with a limited powertrain warranty and yes, I took on it a test drive. When I called, they immediately mentioned the warranty and said they were DEFINITELY not going to pay for that "check system" light on the tire pressure system. I hope this serves as a warning to others who think about shopping there.
Jim
Orlando,#5Consumer Comment
Tue, September 18, 2012
Before you bought this car, did you take it on a test drive?
When you bought this car did it come with a warranty or was it an "AS IS" purchase?
If you bought it "AS IS" any repairs are on you.