- Report: #386137
Complaint Review: Spotmau Corporation - Internet
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Spotmau Corporation
spotmau.com/ Internet, U.S.A.
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Spotmau Corporation Spotmau gave me the run around, didn't post purchase, won't refund my money. Internet
I contacted Spotmau about their product first and was told this was the product I needed..
I paid for access to the download PLUS a CD version that would be mailed to me.
I recieved my reciept and was directed to the download link,,,,which did NOT work...
I emailed about this and was told ""OH that must be the old broken link,,,,try this new one, but it is only good for 24hours""
I tried the new link and thought I had it but when I tried to rewrite the program to CD (which is in their instructions to do) it busted my CD rewriter..
I emailed again as I couldn't get my CD rewriter repaired within the 24 hours,,,so I just had to wait for the CD...
Almost a month later and more emails I still didn't have my CD.
I asked them why and they said it would take 7-12 days to arrive...When I explained I paid for it 28 days ago, could they track the date it was sent so I could try and find it I got no reply...so I asked for my 30day money back gaurantee...
I informed them I was going to Internet Fraud and making a complaint.
They said I would get a quick refund as soon as I provided the receipt number which I sent immediately...
I heard nothing from them for a week so I emailed again threatening to report them...
They emailed me back telling me how great their product was and how if I wanted a refund that was not a problem...This is the third time they have promised me a refund.
It has been over a month of battling and continual emails,,,,I have no product, no CD and no refund...
I emailed them a few minutes ago again asking for my refund and letting them know I was making this rebuttal.....Here's hoping that before I go to the Authorities they see this and refund my money and do NOT try this on some over person...
Kellie
Sad_mushroom
Queanbeyan
Australia
I paid for access to the download PLUS a CD version that would be mailed to me.
I recieved my reciept and was directed to the download link,,,,which did NOT work...
I emailed about this and was told ""OH that must be the old broken link,,,,try this new one, but it is only good for 24hours""
I tried the new link and thought I had it but when I tried to rewrite the program to CD (which is in their instructions to do) it busted my CD rewriter..
I emailed again as I couldn't get my CD rewriter repaired within the 24 hours,,,so I just had to wait for the CD...
Almost a month later and more emails I still didn't have my CD.
I asked them why and they said it would take 7-12 days to arrive...When I explained I paid for it 28 days ago, could they track the date it was sent so I could try and find it I got no reply...so I asked for my 30day money back gaurantee...
I informed them I was going to Internet Fraud and making a complaint.
They said I would get a quick refund as soon as I provided the receipt number which I sent immediately...
I heard nothing from them for a week so I emailed again threatening to report them...
They emailed me back telling me how great their product was and how if I wanted a refund that was not a problem...This is the third time they have promised me a refund.
It has been over a month of battling and continual emails,,,,I have no product, no CD and no refund...
I emailed them a few minutes ago again asking for my refund and letting them know I was making this rebuttal.....Here's hoping that before I go to the Authorities they see this and refund my money and do NOT try this on some over person...
Kellie
Sad_mushroom
Queanbeyan
Australia
1 Updates & Rebuttals
Sad_mushroom
Queanbeyan,Australia,
Australia
Spotmau Company
#2Author of original report
Mon, November 10, 2008
Well, I went to Internet Crimes and reported this Company as it stopped all communication. After my post here Spotmau sent an email asking me again what was wrong with the product and stated they would send a full refund if I again sent the Receipt numbers. I explained again that I didn't even have the product,,,so they sent me an email explaining how to use it. I have about 7 emails asking what is wrong with the product and just as many telling me how good it is and how to use it. I have about 5 emails promising me a quick refund as soon as I send receipt numbers. I have explained I didn't even receive the product many times and sent my receipt numbers many times. They cannot even tell me if it was sent or when it was sent. They have stopped replying to my emails and still have made no effort to either send the product or send my refund, or even work anything out. They have taken my 15yo sons $70 AUS and left him with a broken computer.
