MochaG
Springfield,#2Consumer Comment
Wed, May 23, 2012
You might be ripped off by the sale person in that store. I believe it is illegal, but you did not know until the time has passed at least a year. One possibility is that the person (salesman) tricked you into thinking that you used your insurance but instead upgraded your plan in the system. However, once your account was marked as upgraded, you should be receiving a letter or in the first invoice should have stated certain changes. Do you still have all the phone bill especially the first one right after you got your Samsung Epic phone? That might indicate what it was. Though, you may not be able to reverse the charges now...
AkronMDT
United States of America#3Author of original report
Wed, May 23, 2012
The only paperwork I would have, if I even still have it, is the repair ticket for my Samsung Moment that I gave them to repair. I never got my Samsung Moment back from them nor any paperwork for the Samsung Epic. They handed me the Samsung Epic already activated on my account with no box as the insurance replacement phones just come in a plain white box. I do remember it took them a while to find a battery for the new phone because the batteries aren't in the box with replacement phones.
coast
USA#4Consumer Comment
Wed, May 23, 2012
"As I have no way to prove I didn't know the representative was tricking the system"
What does your copy of the documentation indicate?